To improve the quality of life for residents. This is accomplished by increasing residents' access to services and by facilitating their participation in programs that enhance their physical, social, and mental well-being.
Collaborates with the Resident Services team to plan, develop, coordinate, and implement activities, programs, and services to meet the educational, social, and community needs of residents.
Assesses the needs of each resident and develop an Individual Service Plan.
Makes appropriate referrals to agencies/service providers to meet the needs of community residents and.
Provides excellent customer service to residents and all internal and external customers.
Identify leaders among the residents to volunteer to manage aspects of the service program and social and recreational functions in the development.
Address the social and recreational needs of the senior community with the assistance and participation of the residents.
Schedule and conduct home visits to determine needs.
Assists and Educate residents to help maintain their independence.
Educate residents, families and staff on available community resources.
Develop linkage with the local community to expand services for
Act as liaison and advocate on behalf of residents.
Responsible for attending meetings to address the department status.
Entrusted with cash supply in vault and Teller stations.
Prepare monthly reports as well as Tellers evaluations.
Facilitate and motivate Tellers to meet and exceed goals.
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