Resident Liaison, Event Coordinator Resume Example

Residential Property Management Company
Concierge service
Home Sales
Working with investors

• Developed annual branch business plan for maximum profitability and effectiveness.
• Maintained thorough, accurate and compliant records for internal and regulatory audits.
• Managed day-to-day operations for 10-unit single family properties with 30+ occupants.
• Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
• Recognized for fostering good working relationships with owners, residents and board members.
• Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
• Verified property compliance with state and federal regulations avoiding any form of discrimination or illegal practices.
• Liaised between company and owners to address and remedy ongoing concerns.
• Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
• Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.

We were a small Boutique company that started in RI & CT, we had 12 productive agents.

• Founded real estate agency and recruited agents to build operations from ground up.
• Trained and developed agents on consultative sales techniques while assessing needs of buyers to provide relevant properties.
• Managed real estate transactions from initiation to closing.
• Ensure adherence of leases and contracts.
• Managed and rented out rental properties.
• Wrote contract documents, purchase agreements and closing statements.
• Developed close relationships with area realtors and promoted builders to boost referral network.
• Negotiated contracts and coordinate with lenders, attorneys and inspectors.
• Assisted clients with corporate relocation services.
• Organized charity and public events to bring awareness to the neighborhood, generating lead flow.
• Assisted clients in leasing of homes, retail and entertainment space.
• Organized and served on realtor advisory board.

International Property Development and Management, Estate Manager I was in charge of a staff of 100+, from operation, development to management. This was a high rise 338 Condo complex, including: Indoor and outdoor pool, full gym, snooker room, 2 tennis courts, indoor and outdoor children's play areas, full restaurant with full bar, underground parking garage and sewer treatment facility on site. Orchestrated monthly events for Residents and members as well as
annual Chineses New Year charity event. Reported directly with the owners as well as the
Board of directors.

• Managed all day-to-day activities involving tenants, subcontractors and property management.
• Managed routine maintenance and emergency response services provided by contractors and vendors.
• Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
• Handled resident complaints and expedited all maintenance requests.
• Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
• Inspected properties regularly to identify deficiencies and schedule repairs.