Reservations And Customer Service Representative Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment. In over 30 years of service with Albertsons and Fresh Market, was on time, rarely called in sick, and never missed a scheduled shift. As a friendly outgoing individual am able to help customers feel at ease. Have built many relationships with customers and enjoyed interacting with them.

Knowledgeable and dedicated customer service professional with extensive experience in retail and airline industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Verbal and Written Communication
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Membership Inquiries and Renewals
  • Excellent Attention to Detail
  • Team-Oriented and Cooperative
  • Promoting Brand and Company Identity
Work History
Reservations and Customer Service Representative, 03/2012 to 09/2020
JetBlue Airways CorpCity, STATE,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Provided information regarding charge accounts and loyalty programs.
  • Recommended products to customers, thoroughly explaining details.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
Grocery Checker, Scan Coordinator, 07/2009 to 08/2011
AlbertsonsCity, STATE,
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Retrieved items for customers and verified prices.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Readied items for sales floor stocking by affixing tags reflecting price changes and preparing shelf labels.
  • Supported promotional plans by updating signage with price changes. Scanned each display with signage to check for correct prices every week.
  • Activated weekly price changes in computer.
  • Corrected price of items ringing up incorrectly.
  • Conducted tours of store for elementary school children for 10 years.
  • Acted as a Store Representative at annual program for local junior high called Reality Town.


Grocery Checker and Scan Clerk, 02/1978 to 08/2009
Albertsons Grocery StoreCity, STATE,
  • Worked as checker for 30 years. Increased loyalty to store by being friendly and approachable, and always willing to assist customers.
  • Assisted Store Manager with many store promotions. This included setting up and manning displays.
  • Worked as part-time assistant to General Merchandise Manager. This entailed unloading merchandise from delivery truck, sorting and delivering merchandise to appropriate area of store, and stocking shelves.
  • Ran errands outside of store at Manager's request.
  • Reconciled cash register before and after every shift.
  • Assisted at new store Grand Openings as an experienced employee.
  • Processed checks, cash and credit purchases or refunds
  • Identified produce items and input corresponding PLU codes
  • Informed supervisor of front-end product gaps, scanning problems and price mismatching.
  • Restocked and organized merchandise in front lanes
High School Diploma: , Expected in 05/1979
Timpview High School - Provo, UT

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Resume Overview

School Attended
  • Timpview High School
Job Titles Held:
  • Reservations and Customer Service Representative
  • Grocery Checker, Scan Coordinator
  • Grocery Checker and Scan Clerk
  • High School Diploma