Dedicated and focused Office Support Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
I answer incoming calls from guests who might be interested in making a future reservation with our resort. The calls range from wanting to make a reservation, to needing to change one already made, to questions about the resort and area surrounding the resort. Occasionally we have calls that come in that need to be transferred elsewhere and I do that as well. I input online reservations that come into our system a multitude of ways. I take care of incoming faxes that might consist of credit card authorization forms, purchase orders or reservations to be made. I check emails and reply back to those deemed necessary. I file any paper work that needs to be filed away.
I supervised 10-40 sales agents at a time. I was responsible for helping any one who needed it. Answering their questions on how to handle a call. I made sure agents stayed on the phones when they were scheduled and off the phones when not. I kept documents of each of my agent of their progress, coached them when needed and wrote disciplinary actions when called for.
Top 35% of class, ranked 6 in 17.
Set up banquet rooms before a meal and cleaned up after each meal. Kept food lines full and hot. Made sure guests were pleased with their meals and drinks were full.
I worked in the produce department stocking shelves and making sure customers found what they were looking for.
I greeted guests promptly and cheerfully. Sat them in turn with the rotation that deemed necessary for the restaurant. Gave each guest a 360 degree experience. Took orders accurately and entered them into the system quickly to ensure prompt service to each guest. Bussed tables when guests would leave.
I had many jobs with Casey's I made fresh pizza for orders that customers called in. I made pizza for the warms for customers who walked in could purchase by the slice. I ran the cash register and gave back change accurately and quickly. I helped customers find a product if needed. I stocked shelves and cleaned up the store each evening.
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