High-energy Reservation Coordinator focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations, as well as Customer Service.
Earned “Employee of the Month” at Wyndham Garden Hotel in June 2013 as well as December 2013.
Processed guest payments for room charges, food and beverage charges and phone charges.Balanced all rebates and other miscellaneous charges.Answered department telephone calls within 3Monitored room availability using OperaFostered strong working relationships with all hotel departments. rings, using correct salutations and telephone etiquette.
Strong interpersonal skills, credit, Customer Assistance, database, email, faxes, filing, focus, instruction, marketing, meetings, mail, office, nursing, Problem resolution 5, progress, protocols, reading, research, sales, speech, telephone, phone, written
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