Self-motivated customer service professional with exceptional communication and computer capabilities. Extensive background in conflict resolution while working in fast-paced customer service and call center environments. Personable and professional under pressure. Driven to exceed company goals and build long term relationships with customers by delivering positive experiences through high-quality customer care.
Creative problem solver
Multi-line phone System
Strategic sales knowledge
Excellent communication skills
Practiced at FHA loan process
Advanced training in NCET & CPAT
05/2016 to Current
Research Remediation AnalystWells Fargo – Minneapolis, MN
Perform intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts.
Recommend standards, policies, and/or procedures to correct deficiencies.
Ensure identified risks and/or problems are clearly documented and interacts with the appropriate parties for timely resolution.
08/2015 to 05/2016
Rels Valuation – Bloomington, MN
Point of Contact and Order placement for MCS Mortgage Bank.
Build, expand, and solidify relationships with existing clients.
Primary coverage for Rels Critical Client Report--creating positive perceptions of the company through timely follow-ups.
Ensure client satisfaction and profitability through proactive communications and the use of sound judgment of all interactions.
Ability to manage upset customers, conflicts and challenging situations by identifying and escalating priority issues.
Opened and closed ticket issues pertaining to system issues/orders processed.
06/2015 to 07/2015
Admin/Claims AssociateWellness Guide/Brand Ambassador – Eden Prairie, MN
Cigna Short Term Disability-(Office Team Processed and maintained all workers' compensation claims, unemployment requests, FMLA and leaves of absences.
Networked with both customers and physicians to manage claims from initial requests to reviewing and evaluating ongoing medical information.
Answered inbound calls from customers looking to access, understand, or utilize services.
06/2014 to 12/2014
Walgreens – Edina, MN
Met department and event sales goals while sharing ideas with supervisors regarding new ways to market the brand.
Performed marketing duties relevant to promoting the brand names, products and services.
Built customer loyalty through providing excellent customer service and utilizing product knowledge.
10/2013 to 03/2014
HostessSunsets – Wayzata, MN
Greeted, registered and efficiently assigned seating to guests.
Responsible for coordination of up to 20 servers with seating capacity of 200.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Conducted inventory and restocked items throughout the day.
08/2011 to 04/2012
Sales AssociateLove Culture – Dearborn, MI
Maintained awareness for promotions and advertisements our company offered.
Developed positive customer relationships through friendly greetings and excellent service.
Recommended merchandise to customers based on their needs and preferences.
Non-Degree Program: Marketing and HospitalityCareer Technical Center - Cadillac, MI
Still in Progress: Business Management/EntrepreneurshipHenry Ford Community College - Dearborn, MI
Coursework includes Business, Speech, Sociology, Management and Psychology