Research Remediation Analyst Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Self-motivated customer service professional with exceptional communication and the ability to adapt to change. Extensive background in conflict resolution while working in fast-paced customer service and call center environments. Personable and professional under pressure. Driven to exceed company goals and build long term relationships with customers by delivering positive experiences through high-quality customer care.

  • Creative problem solver
  • Strategic sales knowledge
  • Exceptional communication skills
  • Works well under pressure
  • Cross-functional teamwork
  • Quick learner
  • Self-motivated
  • Strong conflict resolution skills
Work History
Retail Support Specialist, 01/2017 to Current
Albertsons Company Inc. Paso Robles, CA,
  • Determined solutions for Sale Reps promptly and professionally.
  • Responded to customer questions and requests in a prompt and efficient manner, prioritizing customer satisfaction.
  • Built relationships with customers to increase likelihood of repeat business.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Research Remediation Analyst, 06/2016 to 12/2016
Bickford Senior Living Shelby, MI,
  • Perform intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts.
  • Recommend standards, policies, and/or procedures to correct deficiencies.
  • Ensure identified risks and/or problems are clearly documented and interacts with the appropriate parties for timely resolution.
, 08/2015 to 05/2016
Bickford Senior Living Virginia Beach, VA,
  • Point of Contact and Order placement for MCS Mortgage Bank.
  • Build, expand, and solidify relationships with existing clients.
  • Primary coverage for Rels Critical Client Report--creating positive perceptions of the company through timely follow-ups.
  • Ensure client satisfaction and profitability through proactive communications and the use of sound judgment of all interactions.
  • Ability to manage upset customers, conflicts and challenging situations by identifying and escalating priority issues.
  • Opened and closed ticket issues pertaining to system issues/orders processed.
Admin/Claims Associate, 06/2015 to 07/2015
Marriott International Lansdale, PA,
  • Cigna Short Term Disability-(Office Team Processed and maintained all workers' compensation claims, unemployment requests, FMLA and leaves of absences.
  • Networked with both customers and physicians to manage claims from initial requests to reviewing and evaluating ongoing medical information.
  • Answered inbound calls from customers looking to access, understand, or utilize services.
, 06/2014 to 12/2014
W.S. Badcock Corporation Grovetown, GA,
  • Met department and event sales goals while sharing ideas with supervisors regarding new ways to market the brand.
  • Performed marketing duties relevant to promoting the brand names, products and services.
  • Built customer loyalty through providing excellent customer service and utilizing product knowledge.
Hostess, 09/2013 to 02/2014
Sunsets City, STATE,
  • Greeted, registered and efficiently assigned seating to guests.
  • Responsible for coordination of up to 20 servers with seating capacity of 200.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Conducted inventory and restocked items throughout the day.
Sales Associate, 08/2010 to 04/2012
Love Culture City, STATE,
  • Maintained awareness for promotions and advertisements our company offered.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Recommended merchandise to customers based on their needs and preferences.
Non-Degree Program: Marketing and Hospitality, Expected in
Career Technical Center - Cadillac, MI
Still in Progress: Business Management/Entrepreneurship, Expected in
Henry Ford Community College - Dearborn, MI
  • Coursework includes Business, Speech, Sociology, Management and Psychology
    •  Emphasis in communication and customer service.

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Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Career Technical Center
  • Henry Ford Community College
Job Titles Held:
  • Retail Support Specialist
  • Research Remediation Analyst
  • Admin/Claims Associate
  • Hostess
  • Sales Associate
  • Non-Degree Program
  • Still in Progress

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