Seasoned professional with extensive research, training and analytical skills; possessing outstanding presentation/training, oral and written communicative skills and exceptional relationship building skills.
*Performed over four thousand hours of software and internet research training.
*Performed educational seminars as well as product seminars to audiences ranging from over 50 attendees to individual training sessions.
*Established trusted partnership relationships with customers. Assisted Account Manager in successfully negotiating contracts resulting in double digit revenue growth, culminating in multi-year, non-cancelable contracts worth several thousand to over a million dollars.
Research Consultant06/1999 to CurrentLexisNexisPittsburgh, PA
Management of law firm accounts in the Pittsburgh area totaling over $7 million in revenue.
Responsibilities include forecasting firm's potential revenue for LexisNexis, the training of all attorneys, paralegals and library staff on all platforms of LexisNexis, software and web-based interfaces including Courtlink and Matthew Bender.
Job requirements including tracking of all individuals trained and creating account plans to increase use in our product.
Creation of all strategies and campaigns used within my accounts including but not limited to, flyers, strategic e-mail campaigns to increase use within the firm, group presentations updating clients on new developments on LexisNexis.
Possess excellent organizational and administrative skills as headquarter and regional office are both remote and Sales Operations Assistant is remote as well.
Exceeded goals set by management achieving 104% of plan in 2010, 100% of plan in 2009 and in 2008 achieving 112% of plan.
Consistently achieved 122% of plan in 2004, 103% of plan in 2001, 107% of plan in 2000, and 105% of plan in 1999, creating additional revenue for my territory.
Nominated to the Research Solution Specialist Advisory Board in 2006.
Recipient of Circle of Excellence Award in 2004, 2008 and 2010.
Recipient of Most Valuable Player Award in 2000.
Nominated for Leadership Development Workshop in 2001.
Mentored new employees hired in West Virginia, Washington DC and Pittsburgh, PA.
Mentoring duties included providing orientation for new employees, assisting them in organizing their accounts and being available for any questions regarding their position.
Training Consultant03/1998 to 06/1999LexisNexisPittsburgh, PA
Responsible for driving preference for the LexisNexis service in assigned law school accounts in Pittsburgh, PA and West Virginia.
Promote LexisNexis features/benefits to students, develop relationships with key decision-makers, establish pro-LexisNexis training policies, endorsements and develop and implement marketing programs in all schools.
Manage and coordinate activities of law school student representatives for LexisNexis at each school to oversee certain responsibilities in my absence.
Performed and developed all training sessions for all students, professors and library staff.
Training sessions ranged from one-on-one to fifty or higher per session.
Organized table days and special contests to increase use of Lexis among law students.
Co-author of "Lexis Law School Manual for New Employees".
As a direct result of manual, asked by manager of law school program to train new employees hired for law school accounts.
Assistant Librarian01/1991 to 01/1998Thorp, Reed & ArmstrongPittsburgh, PA
Responsibilities included daily maintenance of firm library containing in excess of 3,000+ volumes.
Distribution of all legal periodicals to various practice areas within the firm in a time sensitive manner.
Assisted attorneys and paralegals in doing and training of on-line research on a daily basis.
Managed paralegal clerk whose responsibilities included doing all loose-leaf filings of multi-volume treatises and practice guides.
Collection Agent/Trust Statement Clerk/Proxy Administrator01/1988 to 01/1991Mellon Bank N.APittsburgh, PA
Research Assistant01/1986 to 01/1988Western Psychiatric Institute & ClinicPittsburgh, PA
Paralegal/Office Clerk01/1982 to 01/1986Ferris, DiPaolo & RussoPittsburgh, PA
B.A: SociologyUniversity of PittsburghPittsburgh, PASociology