A results-oriented, accountable and experienced management-level professional with more than 12 years experience in all aspects of business and full cycle human resources management to include budgeting, marketing, recruiting, hiring/firing, and reporting. Well trained in legal research and compliance issues as well as conducting varying background investigative techniques. Experienced in conducting training of new staff and refreshers of more seasoned ones in an effort to maintain continuity of service. Adept at using different human resource management and business management system software programs and possess a high aptitude for learning new ones. Articulate with speaking and writing, deadline-driven, and works well independently as well as part of a team.
Areas of Expertise
Data Entry/Document Creation & Management
Microsoft Word, PowerPoint, Publisher, Outlook, and Excel
Adobe Standard and Professional
Full Cycle (Recruiting, Interviewing, Background, Reference, Professional License, Drug Testing, and Driving Checks, Hiring/Onboarding (to include Benefits Enrollment), Performance Evaluations, and Firing)
Workplace and Hiring Legal Compliance and Worker's Comp
ADP & Oracle Payroll
Bamboo, Taleo, Kronos Human Resource Management Systems
Mozilla Firefox, Bing, Google Chome, and Edge
Instant Messaging, SKYPE, Zoom/Google+, WebEx, and GoToMeeting
Facebook, Twitter, Linkedin, Instagram, Pinterest, etc.
HTML, XTML, and Web 2.0/3.0 technologies.
Wordpress & Infusionsoft
Press Releases, Blogs, Social Media Posts, Web Content
Increased retention of staff by more than 300% under my leadership as Library Manager within the Atlanta Public Libraries by employing more strategic recruiting initiatives, writing more accurate vacancy postings that were more reflective of actual responsibilities a position might entail, by developing a more constructive format for delivering performance reviews, recognizing above-average staff accomplishments, and by providing clearly defined paths to growth within the organization.
Sterling AssociatesBedford Heights, OhioResearch Analyst/Project Management01/2016
Engler & AssociatesYoungstown, OhioLegal Researcher01/2015 to 01/2016
for an attorney on maternity leave) on a number of Employment/Worker's Comp Law and Personal Injury/Premises Liability cases to include researching policies and laws related to same.
Reviewed contracts and case details and evaluated them against relevant case law.
Drafted and filed pleadings, responded to discovery requests, drafted interrogatories, conducted case law research and researched settlements in past cases and handled other relevant case management tasks.
RKG Marketing SolutionsCharlotte, North CarolinaCourse Developer & Instructor01/2014 to 01/2016
Developed and taught a variety of multi-disciplinary undergraduate and graduate-level business courses in the areas of online and offline marketing, advertising and sales, public relations, human resources and public administration.
I was responsible for evaluating to include providing feedback for student work as well.
This opportunity was particularly impactful in advancing my expertise of the latest and most innovative approaches to human resource management, marketing across different platforms, and management and administration of different workplaces.
Clarke International Writing Services, IncAtlanta, GeorgiaStaff Writer and Editor01/2013 to 01/2016
Responsible for writing a variety of technical pieces intended for print as well as SEO friendly pieces for the web.
Print content included operations manuals, company policies and procedures, white papers, reports, etc.
Web content produced included landing page and website content, articles and blog posts.
Industries serviced were from a wide variety of verticals to include the legal and medical fields, the construction/home improvement industry, the financial sector, marketing/consulting agencies, human resources/staffing agencies, etc.
In that capacity, I also worked as Editor, managing a team of writers and ensuring they they met deadlines and completed pieces according to client specifications.
Wirestreak MediaBoca Raton, FloridaWebsite Manager01/2011 to 01/2013
Managed a team of writers, editors, online marketers, web developers, and graphic designers, handling all aspects of website management and marketing.
This included writing and posting job vacancies, recruiting, interviewing, hiring, and firing staff, and ensuring work product meet desired requirements.
Investigative SolutionsAtlanta, GeorgiaAssistant to Lead Private Investigator01/2008 to 01/2011
Was responsible for providing administrative support for a well-established private investigative firm to include recruiting and vetting new investigators, to include checking for valid licensing according to different state requirements for PIs.
Stayed abreast of varying state and federal requirements as it related to permitted and prohibited investigative techniques as well as continuing education opportunities for investigators to be eligible to keep licenses updated.
I also was responsible for taking part in new client and new investigator interviews, fact checking, and firm bookkeeping as well.
Atlanta Public Library SystemAtlanta, GeorgiaLibrary Manager01/2008 to 01/2015
Managed all aspects of library operations of a 30,000 square foot public library building to include completing salary analyses, writing job descriptions, recruiting, interviewing, and hiring library staff and volunteers.
Also completed reference, character, educational, background, and skills assessment testing of prospective staff members.
Made hiring, disciplinary, and firing decisions.
Ensured compliance with local, state, and federal laws in terms of work environment and paperwork completion and enrolled staff hired in benefits programs as necessary.
Managed facility budgeting, vendor relations, and coordinated IT support.
I also handled standard librarian tasks on an as-needed basis to include offering reference and reader's advisory assistance, performing grant writing, planning and delivering programs for patrons, outreach initiatives with community groups and schools, and developing and delivering marketing strategies.
Johns Hopkins UniversityBaltimore, MarylandField Study Manager01/2008
Was selected as Study Manager for the university's School of Public Health Atlanta, GA-based bilingual (Spanish/English) field team to lead their short-term (3 months long) teenage pregnancy research project.
In this capacity, I not only was responsible for recruiting and onboarding new research staff, but also was responsible for training them in the study's proprietary software, interviewing techniques, proper/legal execution of Informed Consents, data collection, management and reporting.
Additional onboarding tasks I was responsible for included conducting background checks, conducting language assessments, equipment check-outs/ins and handling payroll.
Automation PersonnelColumbia, South CarolinaDirector01/2006 to 01/2008
Responsible for many of the different aspects of human resources management within a variety of different verticals.
Tasks performed including reaching out to potential clients (and their respective departments) regarding their current and anticipated vacancies, drafting and posting of vacancies, recruiting and scheduling of interviews, devising and delivering interviews, conducting drug testing and background, educational, etc.
checks, ensuring compliance with local, state, and federal (and corporate) regulations, arranging for trainings, payroll management, etc.
Also provided customer and staff follow-up satisfaction interviews.
Served as on-call contact for emergency personnel issues.
Provided support in both Spanish and English.
Law Office of Steven D. Elias, P.ACoral Springs, FloridaOffice Manager01/2005 to 01/2006
Managed overall operations of a personal injury law firm with a heavy case load.
This role included advertising, recruiting/interviewing, and hiring, firing, and onboarding of new staff.
Other responsibilities of this role included conducting an inventory of/placing orders for new supplies for the office, online and offline marketing of the firm, client relations/intake, interacting with courts and insurance companies, transcription, answering a multi-line phone, and case research.
I was also responsible managing bookkeeping/tax reporting for the practice using Quickbooks and other similar tools.
Florida International UniversityMiami, FloridaAssistant Business Manager01/2003 to 01/2005
Was responsible for managing the operations of the Department of Theatre and Dance at the University to include drafting faculty/staff vacancy postings, aiding with the conducting of candidate searching (recruiting), researching/developing candidate interview questionnaires, reference checks, and handling onboarding of hired staff/faculty.
Served as instructor of theatre management classes and did direct recruiting/hiring of student employees as event staff.
M.B.A:BusinessColumbia Southern University, Orange Beach, AlabamaBusiness
M.L.I.S:Library and Information Science2008University of South Carolina, Columbia, South CarolinaLibrary and Information Science
B.A:Latin American Studies and Spanish2002University of South Carolina, Columbia, South CarolinaLatin American Studies and Spanish
A.A.S:Paralegal Studies1998Clovis Community College, Clovis, New MexicoParalegal Studies I have also completed graduate coursework in Public Administration/Human Resources, Curriculum and Instruction (with focus on Social Sciences, Special Education, and ESL/TESOL), Computer Science, and Internet Marketing.
Accounting Software, administrative support, Adobe, ADP Payroll, advertising, advertising and sales, attorney, banking, benefits, Bookkeeping, budgeting, business processes, case management, Computer Knowledge, content, contracts, Crystal Reports, client, clients, client relations, data collection, drafting, Edge, Editor, English, financial, firing, focus, grant writing, graphic, hiring, HTML, human resource management, Human Resources management, Human Resources, instructor, Instruction, insurance, Internet Marketing, internet browsers, inventory, IT support, Kronos, law enforcement, Law, legal, librarian, managing, market research analysis, marketing strategies, marketing, marketing/consulting, Messaging, Excel, Microsoft Office Suite, office, PowerPoint, Windows, Microsoft Word, network, page, payroll, PeopleSoft, personnel, policies, Public Health, public relations, QuickBooks, recruiting, reporting, researching, research, Sales, scheduling, settlements, Spanish, staffing, survey design, tax, white papers, phone, Theatre, transcription, vendor relations, Web content, website content, website management, articles