Requirements Analyst Resume Example
- Experienced Business Analyst with over 5 years of experience in Insurance and E-commerce industry, Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
- Experience in implementing the Guidewire Policy Center, Claims Center and Billing Center for Auto, Property and Umbrella Insurance.
- Strong understanding of project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile.
- Experience working on the Guidewire Conversion projects – Converting Legacy data into Guidewire Claim Center, PolicyCenter and Billing Center.
- Experience in writing production validation test cases for the new software team and performed functional, regression, deployment, and integration testing.
- Insurance experience includes Personal and Commercial lines.
- Expertise in UML (class diagrams, object diagrams, GAP Analysis, use case diagrams, state diagrams, sequence diagrams, activity diagrams, and collaboration diagrams) as a business analysis methodology for application functionality designs using IBM's Rational Rose.
- Utilized business use cases, system requirements and design specifications documents to plan, develop and execute test strategies.
- Solely responsible for eliciting requirements using interviews, documents analysis, requirements workshops and Joint Application Development (JAD) Sessions, business process descriptions and workflow analysis Solid understanding of Business Process definition, Risk Analysis and SDLC methodologies.
- Professional experience in business analysis, operations management, development, design, documentation and testing.
- Excellent in Business proposal risk assessment. Highly effective management and organizational skills with ability to prioritize.
- Ensure testing thoroughly like User Acceptance testing (UAT), Functionality testing, Regression testing, Performance testing, End-to-End System testing on Business applications.
- Exposure to Client/Server, Web Application developmental tools and Software development and design.
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Currently working as contractor for Nationwide Rapid Response Team (RRT). Project involves in maintaining Guidewire PolicyCenter Production Environment for Personal Lines, by solving PolicyCenter tickets, Creating new Defects, Analyzing Requirements, Maintaining Product Model, Escalating Production Issues and Coordinating with dependency teams. Also to help in maintaining data integrity, planning and coordinating production system changes, assisting in upgrades, patches and fixes for Nationwide's Guidewire PolicyCenter.
Responsibilities:
- Acted as Guidewire PolicyCenter SME for Personal Auto and responsible for gathering the solutions for Nationwide's Personal line products
- Maintained and managed Product model and Requirements for all personal lines
- Documented assumptions, methods, sources, considerations for Personal lines defects and tickets
- Assisted in the implementation of new applications, software modules and functional enhancements to existing software
- Acted as liaison between internal IT as well as outside vendors and internal business customers to ensure the end user needs are addressed
- Investigated and suggested alternative resolutions to the end users when facing errors/blockers in Guidewire PolicyCenter
- Escalated production and development issues to Lead Developer, Project Management or Implementation Director when necessary
- Ran scripts manually for various defects in PolicyCenter to remove blockers facing by the Agents
- Conducts quality-control tests and analyses to ensure that software meets or exceeds specified standards and end-user requirements
- Wrote manual test cases for the defects and Provide support in testing activities, including documenting test plans, creating and running test scripts
- Supported End users with Personal Lines defects & tickets (Auto, Property and Umbrella)
- Analyzed complex systems requirements and existing business processes and information systems and developed solutions
Environment: Guidewire Policy Center, Billing Management, Service Now, HP Quality Center, Clarity, Windows, MS Office(MS Word, MS Excel, MS PowerPoint, MS Visio, MS Teams), SQL Developer, XML, Soap UI, SharePoint, Adobe Creative Cloud, RRC (Reference Connect), & SAP Fieldglass.
Mercury Insurance currently set a goal to expand the non-wheels books of business to doubling the written premium for the Commercial Multi-Peril (CMP) book of business. The existing CMP product is written on the Phoenix software system which is nearing the end of its useful life because Phoenix is 100% dependent on paper-based processing.
Responsibilities:
- Gather business requirements for Commercial Multi-Peril (CMP) line of business to fit in Guidewire Policy Center 9.0
- Coordinate with 3rd party vendor integrations like ICAT, ISO, and Melissa service to acquire Soil and Liquefaction factors and Fire line score
- Perform GAP Analysis to check the compatibility of the existing system infrastructure with the new business requirements
- Participated in Agile sprint planning and coordinated individual and team testing throughout to ensure quality deliverables by the end of the sprint
- Develop various User Stories consisting UI Mockups and Business Rules to capture the functional requirements and Data Mapping of the Guidewire Policy Center
- Prepare estimates and impact documentation to help product owners, sponsors and stakeholder prioritize change request
- Create and executed test cases utilizing HP Quality Center to verify applications requirements are met by analyzing expected input/output results
- Executed manual test scripts to test the functionality of PolicyCenter, Recorded and reported all defects in a timely manner and retested defects as needed
- Assure test data, schedule manual tests, and Approve results documentation and tracking systems updates
- Convert the Business Requirements into Functional Requirements (FRD) and created low-level Use Cases
- Conduct Meetings, Joint Application Development (JAD) Sessions and Interviews with the Business Users to gather requirements
- Coordinate with the Developer's and QA's to ensure features are being built according to specification and ensured all stories are closed out by the end of every sprint before the sprint review/demo
- Define how/what data would be passed in XML, how data mapping would be done for source to target systems integration, how source system would process the data from XML and map it on UI screens
Environment: Guidewire Policy Center, Rally, HP Quality Center, Windows, MS Office(MS Word, MS Excel, MS PowerPoint, MS Visio, MS Teams), SQL, RUP, UML, XML, Visual Basic, Soap UI, SharePoint & Adobe Creative Cloud.
Worked as a contractor where Ellianse provides multiple services in the areas of IT services and Enterprise Solutions. NGM is one of the leading Property & Casualty insurance company under MSA Groups, based in Keene, NH. This project involved a rewrite of Property & Casualty / Life insurance web application within Personal and Commercial lines for NGM Insurance. This new enhanced integrated application handles all modules such as Quote Treaty, Annuities, Risk Management, Policy underwriting, Premium Rating, Claims Management and financial Administration.
Responsibilities:
- Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Visio
- Assisted in the development, design and implementation of new relational or multi-dimensional databases, including the analysis of user needs
- Trained new testers creating and documenting defects, testing, configuring mobile devices and supported team during testing
- Have sizeable adequate hands on exposure in Workmen Compensation, Commercial Insurance as well as Property & Casualty Insurance & its various intricacies
- Worked on various Guidewire PolicyCenter and Billing Integrations (Melissa Integration – City/State Zip code integration, Automatic Issuance, e-submit, e-signature, Bank EFT, Document Production and Document Integration)
- Determined testing requirements developed and reviewed scripts for positive and negative test scenarios, conducted baseline testing, and generated reports
- Tested server and Web Portal, also attended weekly defect report meetings and presented progress updates
- Experience working on the Guidewire Conversion projects – Converting Legacy data into Guidewire Claims Center, PolicyCenter and Billing Center
- Worked on data modeling and produced data mapping and data definition documentation
- Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
- Developed strategic partnerships with the business unit to prepare a solid knowledge base of the business line, including the business plan, products, and process' and revenue streams aimed towards problem solving
- Created cross system data flow diagrams and flowcharts to depict the integration dependency of other applications with Guidewire PolicyCenter
- Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance •Assured that all Artifacts are in compliance with corporate AGILE Policies and guidelines
Environment: Rational Suite (Rose, Requisite Pro), Windows XP/2000, SQL, XML, MS-Project, MS-Office Suite, Sharepoint, MS Visio, Win Runner, Guidewire PolicyCenter, ACORD, Java, Oracle.
The project involved implementing an online order management system to generate online orders, user friendly experience for customers, and ship orders placed in-store for free. This system will allow the company to connect online customers with any inventory in any store improving inventory utilization, lowering shipping costs, and improving customer satisfaction.
Responsibilities:
- Develop, manage and own the Ecommerce platform working with internal stakeholders focused on driving the digital consumer experience
- Converted the Business Requirements Documents into Functional Requirements Document (FRD) and created low-level Use Cases
- Key liaison managing all features, business requirements, feedback and requirements of all user stories with key stakeholders and IT
- Interacted with developers, system engineers, and testing teams to identify applications defects
- Prepared and maintained Requirements Traceability Matrix
- Work closely with the QA's in formulating test plans, preparing test cases, executing the tests, and fully documenting and reporting the results
- Learn and develop project documentation including project plan, status reports and JIRA boards
- Conducted one-to-one meetings and web-conferences as well as JRP sessions with different stakeholders; analyzed and came up with suggestions providing consistent process for the communication, escalation, and resolution of issues
- Created Screen Designs for the development team to ensure client's requirements were adequately represented
Environment: MS Word, MS Excel, MS PowerPoint, MS Project, MS Visio, Snagit, RUP, Power Designer, MS Access, Silk Central.
GPA: 3.8/4.0
GPA: 3.3/4.0
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Resume Overview
School Attended
- Fairfax University of America
- Keshav Memorial Institute of Technology
Job Titles Held:
- Requirements Analyst
- Business System Analyst
- Business Systems Analyst
- Jr. Business Analyst
Degrees
- Master of Science : Management Information Systems
Bachelor of Science : Computer And Information Sciences
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