Dedicated leader with 16 year track record of managing company administrative and operational needs in Cosmetics and Real Estate Industries. Organized professional well-versed in documentation, compliance and inventory control. Effectively builds loyalty and long-term relationships with customers.
Cold-called prospective customers to build relationship. Researched market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments. Wrote, proofed and edited sales proposals and correspondence. Generated high volume of referrals.
Generated $65k in special claims revenue from HUD. Assisted Vice-President in company budgets, resident ledger audits, and compliance reports. Researched and compiled data. Submitted collections for 10 apartment communities. Assisted with various software implementation projects with Yardi Voyager.
Recognized high achiever 2nd month with company. Greeted customers, assessed housing needs, and conducted model home tours. Assisted customer in land location, home style, and interior and exterior options. Contacted home buyers to update loan status. Designed ads on Craigslist. Distributed marketing signs throughout the county. Turned incoming calls into sales appointments..
Supported team in reaching 100% occupancy.Collaborated with maintenance team to expedite resident's requests. Conducted marketing activities in the local community. Created ads on Craigslist. Closing ratio of 31%.
Selected to turnaround poorly performing property. Provided leadership, instilled product benefits, and customer needs assessment. Managed lease expirations. Updated tenant and unit information.
The Desert Woman Magazine closed suddenly. The economic downturn of 2008 significantly decreased opportunities in print advertising. Decided to return to property management in Arizona.
Researched new business owners. Networked with the Chamber of Commerce, the Heart Association, and other womens groups. Designed creative ad copy. Accomplished expanding size and duration of ads which increased sales.
Re-established major client with $32,000 yearly contract. Contacted key decision maker in targeted organizations. Scheduled appointments using statistics on readership. Collaborated market segment. Negotiated price. Received referrals. Confirmed ad content and design changes. Established repeat business and satisfied customers.
Accomplished $450,000 in sales. Developed strong knowledge of art design. Created open, engaging conversation. Determined feelings and energy received from artwork. Envisioned placement of art piece. Promoted value and authenticity.
Reached 100% occupancy with waiting list back-up. Maintained in-depth knowledge of competition. Conducted apartment tours with 31% closing ratio. Handled customer complaints. Updated websites.
Maintained top 2% of sales force with185,000 representatives. Secured company car privilege for 10 consecutive years. Recruited, trained, and mentored 100 consultants. Serviced 500 personal clients. Served on 75-member team of Directors under Mary Kay Ash. Directed sales training, and awards recognition. Sponsored trade exhibitions and events.
Skadron College: Fashion Merchandising Graduate
Landmark Forum: Personal Growth: 30 Hours.
Mary Kay Cosmetics: National Training 3 times annually for 10 years. Business Start-Up, Sales, Marketing, Management, Recruiting, and Customer Service.
Bill Cantrell: Psycholinguistics Training - Individual Decision Making Differences, Personality Types and Styles: 80 Hours
Grace Hill Certifications: 60 hours
Texas Manufactured Home Sales License 2013
HUD Certified Occupancy Specialist 2014: 30 hours
Working knowledge MS Office
Highly experienced: Yardi and AMSI software programs.
Typing 40 wpm.
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