Four years experience of Customer Service/Sales in a call center environment and two plus years in a leadership role. Reliable, hard working lead who is focused on the job at hand and any assigned. Excellent product knowledge in my current field, reporting and coaching skills as well as well being able to finish all tasks given in a efficient and timely manner. Willing and eager to learn more and move forward to be a leader.
Reporting agent conversion, stats, call volume metrics to client. Meetings with clients. Coaching and skill building with agents. Escalate account issues to engineering team. Responsible for client assigned projects and assignments. Executing and delegating customer service responsibilities for customers.
Call center environment. Assisting customer with USP Worldship technical support.
Assisting manager with daily duties. Placing orders and stalking supplies and food. Serving customers needs.
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