Computer System Analyst adept at all levels of computer analysis and management with experience designing databases, programs and managing employee work volume.
Modernized current reporting structure, simplifying or automating reporting systems.
Helped design and test the currently used Analytics platform.
Managed call flow volume and employee assignment to appropriate call splits.
Maintained workforce documentation systems and processes manuals
Helped AT&T customers with billing and technical questions concerning their mobile phone accounts.
Received "Quality Rocks" award for quality every month while on the phones.
Set up network system and linked it into corporate offices for several Ford Dealerships in the area.
Primarily responsible for developing the training documents used by
Eagle Creek's training program for Siebel CRM
Helped set up the new Symbol CRM hardware environment by loading and preparing a 17 system server environment for Motorolla's current database
Assisted in recovery and repair of defective computers
Experienced in Windows versions 98 to XP
Experienced in Microsoft Office Applications
Well Versed in the use of Siebel Database Systems.
Helped implement a new informational database connected to and accessed via Siebel.
Managed a new team until a supervisor could be hired for three months.
Primary responsibility was troubleshooting problems with recalcitrant systems in the loading process.
Responsible for loading and testing new systems before shipment.
As of time of leaving for Tech support, was current record holder for most systems shipped in a day.
On the assembly line for building new systems
Awarded Deans List First Year
Graduated with a GPA of 3.0
Worked and Attended school full time from Fall 200 to Spring 2004
Languages utilized by USD are Java, C++ as well as a host of shell scripting languages
Companies Worked For:
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