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Report Clerk Resume Example

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REPORT CLERK
Summary
I am a former high school grad and present college student currently attending University of North Texas. I am ready to venture off and expand my experience capabilities in the Customer service field. I am looking for a long term stable position that allows growth within the company. I am driven to exceed sales goals and build long term relationships with customers and deliver positive experiences through high-quality customer care. I'm an excellent communicator with 2 years minimum experience in a high volume demanding call center environment as a Customer Service Representative. I am patient and empathetic with extensive background in conflict resolution and customer care. I am a motivated leader that believes that customer service is a big personality along with hard work pays off. Overall, I'm seeking a interesting position with a growing company. I pledge to provide great leadership skills, customer service skills, and dedication along with my experience to assist the company in advancement as well as development.
Key Skills
  • Microsoft Office (6 years), Multi-Line Phone System (3 years),
  • Customer Service Skills (5 years),
  • Database
  • Management (2 years), Supervisor (1 year)
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Energetic work attitude
  • Telecommunication skills
  • Adaptive team player
  • Time Management
  • Critical Thinker
Accomplishments


  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  •  Assisted in the managing of the company database and verified, edited and modified members' information.
  • Managed call flow with up to 20 calls in queue per minute.
CERTIFICATIONS/LICENSES
Property Management
March 2016 to Present

Experience
Greyhound CorporateDallas, TXReport Clerk06/2016 to Current
  • Prepared reports of Incidents and collisions of all sorts from all over the country.
  • Executed daily operations of filing and organizing documentation properly, Inbound/Outbound calling, assisting drivers with emergencies, complaints, and driver inquires.
  • Use of office equipment such as (fax, copier, scanner, ect.) Compiled reports of Incidents, collisions, bomb threats, Inspections, ect.
  • Assisted, designed, trained and produced company new procedures and methods of advancement within the operations department.
  • Trained and managed new hires and achieved significant improvements in their productivity.
  • Shift passdown was completed by the end of shift.
  • Trained new hires in taking, filing, logging and completing reports properly.(Reports are government documentation used in actual court cases) Managed and completed the company expense reports.
  • Tracking receipts that were billed from driver flights, transportation and hotel accommodations.
  • Supervised and managed new hires for two weeks before released to set shift.
  • Successfully managed a six-person team in the reports division.
  • Successfully handled all reports and emailed them out to the proper group and region that each belong.
  • Structured and maintained a healthy, positive, and constructive environment.
Whelan Security S.O.AArlington, TXSecurity Officer/Dispatcher04/2014 to 10/2014
  • Monitored building access and identified all officials and employees before authorizing their entrance.
  • Detected and apprehended any unauthorized personnel.
  • Noted and followed up on any unusual behavior.
  • Responded to calls in both routine and emergency situations.
  • Maintained accurate and detailed logs of all events that occurred during each.
  • shift.
  • Processed and logged accurate and detailed incident reports.
  • Prevented crimes by immediately reporting all unusual, unauthorized and illegal.
  • activity on the premises.
  • Collected and organized all surveillance data and information to protect client.
  • possessions and workspaces.
  • Delivered accurate verbal and written reports to company personnel.
  • Patrolled commercial property and the associated parking garage.
  • Unlocked rooms and suites for authorized contractors.
  • Investigated all security and safety violations.
  • Responded quickly and effectively to all security violations and duress alarms.
  • Monitored alarm systems to detect any unauthorized entries into protected areas.
  • Monitored security camera system day and night to protect lives and property.
  • Check paperwork and seal of truckers.
  • Maintain clean office area.
  • Use of hardware outputs such as fax, copier, radio, telephones ect.
TeleperformanceDallas, TXCustomer Service Rep05/2013 to 05/2016
  • Working on one of the biggest education programs Pearson, working with educators.
  • Clients would call in for support on setting up their organizatons, students, and users in preparations for the Parrc test.
  • As a level 2 agent I assisted customers with creating: Students and Users to properly use system, assigning roles, creating orders, and technical difficulties.
  • Technical Issues include: proctor caching, Test configurations, Internet difficulties, multiple computer devices, precaching content, setting up proper port/ip address, using system check tools, ect.
  • Answered an minimum of 10 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Directed calls to appropriate individuals and departments.
  • Provided an elevated customer experience to generate a loyal client�le.
  • Effectively communicated with staff/employees and administrative teams on a daily basis.
  • Conducted weekly walk-throughs with the supervisor to discuss post order duties, including messages, conflicts, and/or technical difficulties.
  • Maintained cleanliness and presentation of desk/office area.
  • Conference with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • As an customer support agent I assisted customers with upstanding customer service, having to navigate through 10 applications.
  • Data Entry Research Notes Very Detailed Escalating and transferring calls.
Education
H.S Dipolma2010Continental Academy, Miramar, FL
Business Management2020University of North Texas, Dallas, TX
Skills

Customer Service Skills,

Leadership

Data Entry,

Database Management,

 Microsoft Office

 Use of office equipment

Organizing,

Multi Phone System,

Multi-tasker

Good Listening/Verbal Communication Skills

​

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Resume Overview

Companies Worked For:

  • Greyhound Corporate
  • Whelan Security S.O.A
  • Teleperformance

School Attended

  • Continental Academy
  • University of North Texas

Job Titles Held:

  • Report Clerk
  • Security Officer/Dispatcher
  • Customer Service Rep

Degrees

  • H.S Dipolma 2010
    Business Management 2020

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