Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Hands-on,Hardworking,Multi-task-oriented, person ready to work.
Cheerful and energetic
Fielded and processed up to 200 calls per day. Winner of the Alorica Employee of the Quarter” Award, winter 2011Customer Service
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Computed accurate sales prices for purchase transactions.Processed and issued money orders for customers.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Up-sold additional menu items, beverages and desserts to increase restaurant profits.Took necessary steps to meet customer needs and effectively resolve food or service issues.Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner.
Recommended and helped customers select merchandise based on their needs.Confirmed that appropriate changes were made to resolve customers' problems.Informed customers about sales and promotions in a friendly and engaging manner.Tracked down sources of special products and services to meet customers' special needs.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Recorded and filed patient data and medical records.Strictly followed all federal and state guidelines for release of information.Wrote clear and detailed clinical phone messages for physicians. Answers phone, Greet Family members wit a smile .
Collaborated extensively with interdisciplinary care team to meet the nutritional needs of each resident.Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets.Cleaned and maintained the beverage area, display cases, equipment, and order transaction areaCleaned and prepared various foods for cooking or servingCleaned up spilled food, drink and broken dishes, and removed empty bottles and trashManaged kitchen operations for high grossing, fast-paced fair concession kitchen.
Assisted diners with seating as neededChecked the quantity and quality of received productsCleaned and maintained the beverage area, display cases, equipment, and order transaction areaCleaned and prepared various foods for cooking or servingPerformed kitchen maintenance for a private facility.Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques.Responsible for all kitchen operations such as banquet events, buffet lines, room service orders and hotel restaurant.
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