Seeking a leadership position with the opportunity to lead system testing and implementation to improve productivity and performance. Member-focused and dedicated to user support and member satisfaction.
Excellent time management skills
Inspiring team leader
Polished communication skills
Complex problem solving
Proficient in Microsoft Office
09/2005 to Current
Remote Deposit AnalystCatalyst Corporate FCU － Plano, TX
Responsible for implementations and ongoing support of Remote Deposit products (Branch/Teller, Business, Home, ATM and Mobile capture) for credit unions. Troubleshooting technical issues related to Microsoft operating systems, internet browsers, Java, Bluepoint applications, ATMs, Mobile Phones and check scanning hardware/software. Software testing, data analysis, reporting and system upgrades. Responsible to review/research and approvals for invoices from multiply vendors and in return bill credit union for monthly and annual maintenance fees. Audit monthly billing spreadsheets and Catalyst users for the systems we support.
Research and Adjustments- Control Desk
Balanced G/L's and aging reports daily, monthly and yearly. Responsible for opening, distributing and closing cases to the Research Department. Helped and assisted the Research Department on some of their complex cases. Responsible for the charges offs daily and completing the monthly reports for upper management and accounting. Answered calls from credit unions and other financial institutions about daily adjustments.
Item Processing Specialist I
Receive incoming shipments from presenting institutions or member credit unions. Prepare control documents with appropriate information according to work type for reprocessing through high-speed sorters. Performed MICR data entry and repair/reject re-entry while identifying special items such as misroutes or unpaid items. Rescan missing or poor quality check images, locate/identify all out-of-balance conditions, prepare correcting entries and completed all required internal/external adjusting documentations to assist in the end of day balancing process. Balance Pay Thru and ORT Rehandle while verifying pockets are accounted for and all balanced.
01/1999 to 08/2001
Local Provisioning SupervisorSage Telecom － Allen, TX
Supervised 8-12 employees in the CLEC Conversion Department. Responsible for achieving goals set by the company. Major role in the researching, testing, developing and processing for the new flow through (EDI) system (CARES 2000). Handle escalations and projects for other departments as needed. Interact with ILEC LSC/LOC and VM vendor to resolve issues relating to customers orders and disruption of customer phone service.
05/1995 to 07/1998
Financial Solutions Representative/TellerCommunity Credit Union － Richardson, TX
Loan Officer - Processed/closed loans, obtained signatures of various documents, collected collateral fees, verified insurance verification, and disbursed loan proceeds. Explained all facts of the loan, note and disclosure to the member. Notarized documents for members and assisted with signature guarantees.
New Account Rep - Opened and closed all types of deposit accounts for members.
Teller - Performed deposits, withdrawals, posting to general ledger accounts, cashing negotiable items, processing loan payments, bonds, money orders, cashiers and traveler's checks.
03/1993 to 05/1994
Assistant BuyerCertech Inc. － Richardson, TX
Interacted with vendors to repair manufacturing products. Performed administrative duties which included ordering office supplies, filing and data entry. Worked on special projects for other departments and assisted the accounting department.
High School Diploma: BusinessAllen High School － Allen, TX, USA