Remediation Program Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Profile
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Microsoft Operating system and Application Software. Experience with Lotus Domino and Database servers. Ability to provide expert technical support in varied and potentially demanding, and/ or time-sensitive situations. Archer AdministrationStrong communication skills

Managing tight deadlines

Working independently

Relevant Experience
Remediation Program Manager, 05/2014 to Present
Us Ecology, Inc. Boise, ID,
  • Manage assessment and remediation efforts for SOX Application entitlements.
  • Ensure functions codes and LDAP groups for in scope applications are accurate and complete to enable managers/delegates to conduct quality entitlement reviews in the Entitlements Review System (EERS) Liaise with Business Owners and Business Information Security Officers (BISOs) to perform root cause analysis and coordinate entitlement remediation to meet program milestones Liaise with Application Managers and Technology Information Security Officers (TISOs) to assess and remedy all application architecture issues.
  • Ensure effective tracking and quality reporting on remediation efforts status Perform Archer GRC Administration and Support for Program modules.
  • Identify opportunities for process improvements at both Corporate and ICG as it relates to quality assurance for new and existing EERS feeds and SDLC processes Manage Citi Marketplace Remediation Program - ensure products follow proper approval workflow and appropriate approvers are in place to grant requested access to users.
  • Key Achievements: Took over Archer support and made improvements to streamline the workflow and provide users with data relevant to their function.
Assistant Vice President, 09/2007 to 05/2014
University Of Washington Seattle, WA,
  • Involved in setting standards in Lotus space handling tasks such as approving software versions within Citigroup Technology Catalog (CTC), review and resolution of VTM incidents, and setting guidelines for packaging Lotus Domino server and Lotus Notes client products for Citi businesses.
  • Support the Lotus Domino infrastructure which was used by more than 100 business units in over 50 countries.
  • Providing 24x7x365 support.
  • Project work including the management, maintenance, and support of a multi-domain implementation of Lotus Domino Infrastructure on Windows 2000/2003/2008 platform Lotus Domino server troubleshooting, Level 2 end-user inquiry resolution, Level 3 Support,deployment of application designs, attendance of customer calls.
  • Planning, Testing and Deployment of OS patching for all Lotus Domino Servers.
  • Continuity of Business Testing QA experience working through all phases of the server delivery/build cycle Key Achievements: Started as Lotus Notes User Support and worked my way up to Administrator.
  • Migrated the Travelers Lotus Notes environment from Citi to GE Capital.
  • Created and implemented the project for taking over support of Lotus Notes environments from the UK and Spain.
  • Created and implemented the Project Plan of 80 servers from 100Mb Network interface cards to 1000Mb Network interface cards.
, 03/2006 to 09/2007
Bickford Senior Living Portage, MI,
  • Infrastructure Application Support and Control Team.
  • Essential Functions: Enterprise Security Management Support (ESM) Creation of accounts for ESM administrators Monitoring servers in the North American and Latin American region Creation and modification of monitoring polices.
  • Key Achievements: Worked with multiple departments throughout the organization to meet and exceed compliance goals for server monitoring.
Security Administration, 01/2004 to 03/2006
Citi City, STATE,
  • Generated Active Directory and Lotus Notes user accounts for multiple business units and resolved over 100 incoming calls by System Administrators on a daily basis.
  • Configuration, installation and support of Windows/Apple/Sun/Linux Operating Systems.
  • Verified system activity events intercepted by the TEARS auditing system to ensure compliance with the bank's policies and procedures.
  • Achieved an increase in customer-satisfaction by expediting requests, ensuring they were completed within a two-day Service Level Agreement, and improving troubleshooting methodologies.
  • Key Achievements: Was able to use the information learned in the Security Administration team to move into my role as a Lotus Domino Administration.
B.S: Management Economics, Expected in January 2004
College of Staten Island - Staten Island, New York
Management Economics
M.B.A: , Expected in April 2006
Walden University - Minneapolis, Minnesota
GPA: GPA: 4.0
GPA: 4.0
Certified Information Security Manager (CISM) VMware Certified Associate - Data Center Virtualization- VCA-DCV VMware Certified Associate - Cloud- VCA-Cloud VMware Certified Associate - Workforce Mobility- VCA-WM: , Expected in
- ,
Active Directory, streamline, Apple, auditing, Catalog, CTC, client, customer-satisfaction, Database, delivery, Information Security, Latin, LDAP, Linux, Lotus, Lotus Domino, Lotus Notes, Mb, access, Microsoft Operating system, Windows, Windows 2000, Enterprise, Network interface cards, Operating Systems, OS, packaging, policies, processes, quality, quality assurance, QA, reporting, SDLC, Servers, Service Level Agreement, Sun, technical support, User Support, troubleshooting, workflow

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Resume Overview

School Attended
  • College of Staten Island
  • Walden University
Job Titles Held:
  • Remediation Program Manager
  • Assistant Vice President
  • Security Administration
  • B.S
  • M.B.A
  • Certified Information Security Manager (CISM) VMware Certified Associate - Data Center Virtualization- VCA-DCV VMware Certified Associate - Cloud- VCA-Cloud VMware Certified Associate - Workforce Mobility- VCA-WM

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