Relief Assistant Manager Resume Example
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RELIEF ASSISTANT MANAGER
Summary
Customer Service Manager/Cashier with a track record of managing a wide variety of customer service issues quickly and efficiently.
Personable and responsible with 8 years in retail and customer service. Solid team player with upbeat, positive attitude.
Highlights
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Accomplishments
Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
- Cashiered with two cash registers at once in tandem to maximize customer flow.
Experience
11/2005 - 04/2013
Bluegreen Resorts － Harlingen , TXRelief Assistant Manager
- Successfully managed the activities of team members in multiple locations.
- Improved service quality and increased sales by developing a strong knowledge of company's products and services.
- Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
- Resolved customer questions, issues and complaints.
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
12/2002 - 12/2004
Rib Crib － City , STATEWaitress
Education
Completed customer service management training
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Job Titles Held:
- Relief Assistant Manager
- Waitress
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