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Relief Assistant Manager Resume Example

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RELIEF ASSISTANT MANAGER
Summary

Customer Service Manager/Cashier with a track record of managing a wide variety of customer service issues quickly and efficiently.

Personable and responsible with 8 years in retail and customer service. Solid team player with upbeat, positive attitude.

Highlights
  • Team management

  • Meticulous attention to detail

  • Focused on customer satisfaction

  • Very Skilled multi-tasker

  • Training and development

  • Cash handling

  • Markdown/promotional procedures

  • Inventory control familiarity

  • Invoice processing

  • Adaptive team player

  • Opening/closing procedures

  • Vendor Management
  • Completed multiple Leadership/Management skill school courses

  • Conflict resolution techniques

  • Persuasive

  • Strong organizational skills

  • Energetic work attitude

  • Store maintenance ability

  • Customer service expert

  • Telecommunication skills

  • Visual merchandising proficiency

  • Time Management skills
Accomplishments

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking 

  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Experience
11/2005 - 04/2013
QuikTrip Corporation － Tulsa, OKRelief Assistant Manager
  • Successfully managed the activities of team members in multiple locations.

  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.

  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.

  • Resolved customer questions, issues and complaints.

  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
12/2002 - 12/2004
Rib Crib － Bixby, okWaitress
Education

Completed customer service management training

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Resume Overview

Companies Worked For:

  • QuikTrip Corporation
  • Rib Crib

Job Titles Held:

  • Relief Assistant Manager
  • Waitress

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