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release with care coordinator resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.

Resourceful Coordinator possessing outstanding prioritization, multitasking, and planning abilities to juggle responsibilities. Systematic and methodical professional offering 8 years of hands-on experience handling various administrative duties and tasks in office setting. Commended and recognized for meticulous file management abilities.

Skills
  • Account management
  • Technologically savvy
  • Community outreach expert
  • Patient-centered care
  • Strategic planner
  • Problem resolution
  • Planning
  • Leadership
  • Team building
  • Emergency response training
Experience
Release With Care Coordinator, 08/2019 to 12/2021
Atlantic Health SystemClark, NJ,
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Collaborated with social workers to support patients.
  • Expanded program outreach by delivering talks to clinic groups.
  • Assisted social workers with building, coordinating and leading programs delivering high-quality program support.
  • Conferred with Director to understand and meet diverse needs, providing frequent feedback on front-line operations and recommending improvement strategies.
  • Partnered with interdisciplinary teams to implement care plans.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Recommended improved life choices to enhance client outcomes.
  • Hosted and attended community outreach events to attract new clients and extend corporate brand.
  • Strengthened relationships with referral sources through informative presentations to area organizations, fiduciaries and healthcare professionals.
  • Provided ongoing training to address staff needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Coordinated work of 5 employees by offering clear direction and motivational leadership.
Administrative Assistant, 07/2017 to 06/2019
Atlantic Health SystemMartinsville, NJ,
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Documented and took note of staff vacation time, sick days and personal days to monitor attendance records.
  • Prepared packages by printing packing labels and setting up deliveries.
  • Managed scheduling for staff and monitored resource allocation to provide optimal coverage and service.
  • Monitored office equipment and managed smooth operation with preventive maintenance and repair work scheduling.
  • Supplied key cards to employees and visitors to control building access.
  • Conducted and initialized background checks for new hires and onboarding employees.
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Obtained scanned records and uploaded to database.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Oversaw office inventory and timely reordering of supplies.
  • Processed financial documents, contracts, expense reports and invoices.
  • Assisted with payroll preparation and entered data into cumulative payroll document.
  • Managed incoming and outgoing mail, filing and meeting coordination.
  • Followed up with customers accounts to resolve unpaid or past due accounts.
  • Monitored payroll, credit card purchases and invoicing to prevent financial errors.
  • Developed and implemented policies and procedures for prisons facility.
  • Created and maintained electronic record management (EMR) systems to store data and develop reports.
  • Assisted with development of regulatory compliance systems.
  • Worked closely with Health Service Administrators on activity coordination to enable planning processes to meet projected outcomes.
  • Monitored employee and provider credentials and immunization statuses.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Administrative Assistant, 10/2014 to 05/2017
Unique Advantage- Penn MedicineCity, STATE,
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Monitored office equipment and managed smooth operation with preventive maintenance and repair work scheduling.
  • Supplied key cards to employees and visitors to control building access.
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Answered and routed telephone calls and took messages.
Education and Training
Bachelor of Science: Project Management, Expected in 03/2020 to University of Phoenix - Tempe, AZ
GPA:

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Release With Care Coordinator
  • Administrative Assistant
  • Administrative Assistant

Degrees

  • Bachelor of Science

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