My objective is to secure a position where I can utilize my business acumen, strong multitasking, excellent communication, relationship-building skills, and my "can do" attitude. My current and previous managers will confirm my competence and performance exceed expectations.
MS Outlook, MS Word, MS PowerPoint, MS Excel and office equipment
Conflict resolution skills
Positive customer, fellow employees, and employer feedbacks
RELEASE of INFORMATION SPECIALIST12/2015 to CurrentCIOX Health CHI St. Luke's The Woodlands HospitalThe Woodlands, TX
Achieve 100% compliance for all release of information (ROI) requests, 500+ monthly requests.
Facilitate strict adherence to all HIPAA regulations and local company policies in regards to all ROI requests, authorizations, and releases.
Pioneer process improvement, ROI requests using EPIC, Chartmaxx Electronic Medical Record (EMR) and PRISM, implementing new technology and decreasing completion time by 66%.
Produce 100% customer satisfaction, providing accuracy and the highest quality product while safeguarding patients' right to privacy and assuring that only authorized individuals have access to the patients' medical information.
Catalyst for continuance of care, provide efficient, timely, and relevant administrative support to the health information management, and quality control on all authorizations, 450+/monthly.
Improve quality of life of patients and generate income for the company, approximately $1K/monthly, handling all calls and walk-ins for Texas Disability Determination Services, 50+ assists/monthly.
FAMILY ADVOCACY PROGRAM ASSISTANT, Federal Contractor06/2013 to 09/2015Choctaw Staffing SolutionsBarksdale Air Force Base, LA
Clearance: NACLC by OPM, Secret Clearance, Aug 2010 Key member of the multidisciplinary Family Advocacy Program Team, providing administrative, technical and prevention services as directed by the Family Advocacy Officer and abiding by all Federal, State and local policies.
Provided administrative and computer support to the Maltreatment, Intervention, New Parent Support Program, and outreach components via the Family Advocacy System of Records.
Gathered and compiled data to provide patient satisfaction, repeat offender information and clinical outcome measures, coordinated quarterly monthly meetings, and presented reports to management.
Integral to the success of the Prevention and Outreach program, implementing new streamlined process to provide primary and secondary program intervention rosters, leadership rosters, and marketing of the program.
Organized and scheduled new parenting classes, provided up to date literature, fostering the safety and well-being of military families, approximately 120 participants annually.
Liaison between FAP and base leadership, ensuring 100% participation, unifying base wide operations, securing imperative communication, resulting in continuity of care without any operational interruptions.
Developed an effective filing system of medical records, accurately and efficiently inventoried, documented, and prepared confidential information for disposition.
11/2012 to 05/2013REFERRAL MANAGEMENT CLERK, Federal Contractor
MEDICAL ADMINISTRATIVE ASSISTANT, Federal Contractor09/2005 to 06/2012GTW Consultants and AssociatesBarksdale Air Force Base, LA
Provided administrative support in the referral management center, customer service, referral tracking, referral appointing, and reporting activities.
Reviewed referrals for administrative completeness and researched covered benefits prior to processing.
Organized and researched patient records daily, extracted needed information, and reviewed 30+ patient records on a daily basis, to input referral results within established guidelines using CHCS and AHLTA programs.
Service Specialists, Duty Location: Columbus Air Force Base, MS 39710 Routinely scheduled initial patient appointments, follow ups, and annual well examinations using the CHCS and AHLTA programs.
Provided direct customer service and consulted with patients at the request of nurses and physicians.
Registered patients seeking care at the facility.
Managed 18,000+ vital records and documents for patients' care.
Conducted monthly peer audits and reviews.
Prepared medical records for next day appointments by assuring 100% availability and making sure all vital documents are available for patient visits.
Accurately prepared medical information of incoming and outgoing military personnel and their dependents.
Education and Training
Bachelor of Science Degree: Family StudiesAugust 2002Mississippi University for WomenFamily Studies