Results-oriented Account Manager who excels in revealing customer needs and delivering solutions.
07/2013 to Current
Relationship Team ManagerVolusion － Austin, TX
Head of an Inside Account Management team that exceeds activity metrics Monitor employee productivity and motivate team to reach daily goals Evaluate and improve the Account Management process Update Account Managers on new marketing trends for E-commerce Work with the Product Team on notifications of new product releases Manage performance and develop employee coaching plans Ensure accurate and complete information is captured in CRM system and provide data quality checks weekly.
07/2011 to 07/2013
Account ManagerVolusion － Austin, TX
Acted as main point of contact for new merchants Delivered initial on-boarding session to familiarize merchant with the Volusion software Built good relationships with new merchants and ensured online store set-up Assisted with basic SEO and HTML Understood customer's long term goals and positioned Volusion services which generated over $50,000 in new services in less than a year Took ownership of complex customer issues, and worked cross-functionally as needed to drive a prompt resolution Retained over 90% of account base month over month.
02/2011 to 07/2011
Support Concierge Volusion － Austin, TX
Responded to customer product and service inquiries via telephone, CRM ticket and internet chat Met and exceeded service levels set for Support Concierge team Worked hand in hand with Volusion Account Managers to resolve complex customer issues and on boarded new enterprise customers Proactively communicated with customers to help them understand how to use product and services properly Troubleshot issues customers had in using/configuring product Troubleshot flaws with web-based software product (SaaS).
Processed audits for 230 Texas school districts Audited school districts taxable property value to gain additional funding for the districts Worked with clients to ensure integrity and accuracy of reported property values Managed and maintained professional relationships with over 100 Appraisal Districts across the state of Texas Worked closely with the Texas Comptroller of Public Accounts Property Tax Division, School District officials, County Appraisal Districts, and Tax Assessor Collectors Served cross functional team lead spanning Audit, Legal and Appeals departments.