I am a highly-motivated financial sales professional where my main focus has been on client development for the past 12 years. Areas of emphasis include forecasting sales, increasing retailer credit sales and penetration, facilitating marketing programs to drive awareness and sales growth, negotiating contract renewals as well as managing the profitability of various portfolios with annual sales exceeding $200 Million.
Responsible for managing $200MM in assets for large vertical and independent merchant partners in various industries.
Six Sigma quality position leading various projects including moving calls from US Call Centers to off-shore calls centers.
Managed a team of 7+ supervisors with approximately 200 call center representatives taking incoming calls from Manufactured Homes, Consumer Finance and Installment Loan customers.
Managed a group of 20 telemarketers acquiring new loan leads for Home Equity Loan groups nationwide. Implemented a new tracking process and calling program.
Managed 20+ merchant service representatives taking incoming client calls through various 800 numbers. Worked closely with new acquired clients for on-site training and phone training. Led several projects to reduce call volume.
Reviewed credit decisions on incoming applications. Implemented new training materials for department and clients.
Processed incoming insurance claims for credit life and disability accounts.
Companies Worked For:
Job Titles Held:
© 2019, Bold Limited. All rights reserved.