Responsive and organized Account Manager adept at managing intense demands of multiple existing customer accounts.
Strategic account development
Product training and placement
Upselling and consultative selling
Exceptional customer service skills
Starlett LogisticsAugust 2012 to May 2014Relationship Manager Newark, NJ
Managed the day-to-day and long-term strategic activities of the business Generates about 8 new accounts quarterly by implementing effective networking and content marketing strategies Delivered performance updates and quarterly business reviews Improved customer retention by 25% by providing a one and done resolution to customer issues Negotiates rates to cut cost and benefit corporate partnership.
AT&TJune 2009 to July 2012Business Clients' Specialist Paramus, NJ
Ensured awareness of specialized contract requirements for multiple high profile companies and also provides individual specialized support for over 200 companies and their employee every week.
Processed over 100 transfer of billing responsibilities from one company to another every month.
Involved in about in about 10% of relocation process of business accounts from one market to another based on business needs.
Processed credit evaluation of businesses to assess the financial risk of doing business with them, which resulted in about 15% churn rate reduction.
Handles business transactions in connection with activation of new client accounts.
JP Morgan Chase BankJune 2004 to March 2009Personal Banker Carlstadt, NJ
Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
Reviewed clients' accounts and results regularly to determine whether life changes, economic developments or financial performance indicated a need for plan revision.
Implemented financial planning recommendations.
Acquired 76 new clients in the past year, with total investment portfolio value of $11.8 million.
Security Park IncJuly 2001 to April 2004Customer Service Manager Newark, NJ
Reduced amount of employee overtime by 25% by effectively delegating tasks.
Recruited, managed and mentored an average of 8 new customer service representatives per year.
Monitored the daily activities of 4 customer support teams.
Developed rapport with the customer base by handling difficult issues with professionalism.