Relationship Manager with more than 4 years of experience planning, implementing and training of new and existing clients on all products and services.
Manage and maintain a portfolio of Bank Partners and Direct Clients
Implement and train new and existing clients on products, systems and services
Process complex customer service requests and establish products
Identify and report issues to management across all departments and make recommendations for resolution or enhancement.
Develop and document special handling procedures for new processes and process changes
Identify cross sell opportunities
Complete projects and tasks as assigned, and contribute to the implementation of department initiatives
Marketed Cablevision's core products to new and previous customers through residential sales
Managed flexible time schedule without constant supervision
Managed new and existing client accounts by providing excellent customer service pertaining to technical and billing concerns
Maintained client database to ensure that all sales paperwork was in compliance with Direct Sales policies
Managed the daily reconciliation of cashier tills (openings and closings) in a retail environment. Ensured all overages and shortages were reported in compliance with company policy
Managed 3rd Party Currency Vendor Pick up and Drop off of funds and change.
Managed daily business requirements for successful business operations. Ensured all business decisions were in compliance with company policy and direction
Managed operational needs such as staffing and inventory for business projects such as special promotions and incentives
Managed staffing schedule, training and development
Managed inventory of all stock
Resolved high level customer service issues
Alpha Beta Gamma
Honors Business Society
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