To obtain a position utilizing practical application of business operations and customer care with leadership advancement based on individual contributions to the team. 17 years experience working inbound/outbound customer service. 14 years accounts receivable, billing adjustments, finance payment arrangements, financial balancing and posting payment procedures, preparing billing/payment spreadsheets, debt collections, data entry and total account maintenance. Five years outbound direct sales, retail sales, advertising, and cold calling. Two years experience as supervisor, sales manager, recruiter and trainer. I possess marketable skills in business operations, leadership, human relations, performance assessments and organized strategies.
Present responsibilities include meeting the needs of 42,000+ residential and commercial electric accounts with regards to Electric service, Billing, Service order initiation and Collections procedures. I possess excellent written and oral communication experience as well as knowledge in advanced computer systems such as IVUE as well as skills in Microsoft Word, Excel, PowerPoint, Internet, and Microsoft Windows Movie Maker.
I have extensive experience in internet research, website design and business relations. WPM speed of 56+ and very experienced in Ten Key system. Three years in the Army with experience utilizing personal motivation and communication skills in multicultural settings. Utilize skills in problem solving, organization and time management with a proven ability to follow policy and procedures with accuracy.
Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Management Graduated Alpha Sigma Lambda - National Honor
Academic, Army, Basic, CA, Functional, hr, Marketing, Real Estate, RECRUITER, requirement, sales, sales training, script, supervisor, Phone, TRAINER
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