Dedicated Regulatory Reporting Coordinator motivated to maintain customer satisfaction and contribute to company success.
Handle loan processor and appraiser inquiries, complaints, appraisal questions, and order status. Calm angry callers, repair trust, locate resources for problems resolution and design best-option solutions. Interface daily with internal partners in review department, field services, and operations to provide the best service to our clients.
•Review and process mortgage documents such as appraisals for reviews, purchase contracts, plans & specs, titles, and renovation documents.
•Create new appraisal order in system manage the life of the order until delivered to the client.
•Update and manage Excel spreadsheet for Accounting on orders not being charged to the Lender.
•Pull data from Real Estate sites and county records to confirm comparable information is accurate within the appraisal report.
•Became the lead “go-to” person for new reps and particularly challenging calls as of the company's primary mentors/trainers of both new and established employees.
•Follow up with appraisers for status information on outstanding/overdue orders.
•Manage multiple Microsoft Outlook email inboxes to handle client escalations rush request, report revisions request, and status updates on appraisal orders to ensure deadlines are met.
•Identify, track, and resolve errors on appraisal or review product orders.
•Assist and resolve technical issues with appraisers when submitting completed appraisals through the system.
•Officially commended for initiative, enthusiasm, tenacity, intense customer focus and dependability in performance evaluations.
•Communicate effectively with clients in person and/or on the phone.
Real Estate Property Management, Certificate
Dakota Count Technical College, Rosemount, MN
Honor Society, President's List GPA: 3.7
Real Estate /Appraisal Management Company Products and Services, Recording, Risk Management, Spreadsheet, Fax, Phone, Documentation, Data Entry/Record Management, Data Archival, Preparation/Closure, Data Analysis, Email Inbox management, Customer Service, Filing, Active Learning, Knowledge of mortgage loan documents.
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