registration representative resume example with 5+ years of experience
Versatile Registration Representative with organized and systematic approach to managing admissions registrations. Effective at switchboard management, payment processing and medical records transmissions. Proficient medical administrative professional with excellent customer relations skills and in-depth understanding of registration requirements and policies. Organized, hardworking and proactive with a friendly and engaging personality. Committed professional with experience as Registration Clerk. Smart and focused employee offering outstanding problem solving and task prioritization abilities. Considered valuable asset and willing to take on new responsibilities. Motivated to support patient medical needs by efficiently verifying insurance and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. Advanced abilities in excell
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- Gathered personal and insurance information from each patient.
- Gathered, verified and processed patient paperwork.
- Checked insurance benefits, received payments and provided receipts.
- Answered questions about admissions, financial and hospital policies.
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
- Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
- Contacted insurance carriers to verify coverage, copays and deductible information for patients.
- Provided customer service support and advice on regulations and requirements regarding various registration programs.
- Registered patients for outpatient procedures and emergency services.
- Thoroughly explained facility policies, prepared and distributed patient identification bands and arranged for transportation to assigned rooms.
- Delivered clear instructions to direct patients to specific areas, including outpatient unit and cardiac care floor.
- Explained forms and documents to patients, guardians and family members, distributing copies as needed and confirming comprehension.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Notified server after seating parties in section to facilitate prompt service.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
- Answered telephone to provide dining information, take party reservations, and to take take out orders
- Helped customers find specific products, answered questions and offered product advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Completed end-of-day counts and securing funds to prevent loss or theft.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Welcomed customers, offering assistance to help find necessary store items.
In High School I was very interested in someday working in the medical field and still am. I was apart of a few programs through the hospital; Doctor for a day, blood and guts, and The Student Embassador program. I have always wanted to work with people who have mental challenges, as I have had first hand experience with this with my dad who has a brain injury. I would love to hopefully make a difference in these peoples lives someday and too be someone they come for support.
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Resume Overview
School Attended
- Pioneer Valley Regional
- Fitchburg State University
Job Titles Held:
- Registration Representative
- Hostess
- Cashier
Degrees
- High School Diploma
- Some College (No Degree)
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