REGISTERED HEALTH INFORMATION ADMINISTRATOR (RHIA)
Innovative Management professional with the success record of financial, operational and customer service leadership, converting under performers into exceptional performers, multiplying revenues, and revitalizing customer relationship management. Exceptional abilities and instinct for problem resolution and customer retention with acumen for interacting with the diverse cultural and socioeconomic groups. Infectious leadership style breeds customer-centric mindset, supports corporate brand, and deepens marketplace research.
IRIS,AS400, Lotus, Outlook, Microsoft Word, Excel, & PowerPoint
System oriented with fast adaptability
January 1997Registered Health Information Administrator (RHIA)
Optum RXJanuary 2007 to CurrentPatient Care Coordinator Overland Park, KS
Obtain and enter customer information into customer accounts Verify & educate customers on insurance eligibility and benefits Assist customers with resolving their account balance Schedule delivery of patients specialty medications (i.e.
Oncology, HIV, Transplant) Address and handle all customer complaints, concerns and inquiries as needed Sales campaign development, campaign training, revenue tracking & reporting, outbound calling support, and project management.
Enhance the department's success by providing consistent communication regarding marketing, sales projects and promotions to the management team.
Exceeded $2M in Gross Margin in first 10 months of 2009.
Lead fellow team members previously who where well below target to exceed Gross Margin target levels in 6 of last 8 months in addition to developing and honing the sales representative's problem solving skill sets.
Achieved tremendous 45% growth from a Q1-09 monthly Gross Margin average of $165,760 to Q3-09 monthly Gross Margin average of $239,483.
Orchestrated individualized action plans and performance reviews.
Fuhr'sJanuary 1997 to January 2006Supervisor Shawnee, KS
Responsible for the supervision of over 10 professional personnel, which included the teaching, training, motivating, and attending to daily payroll issues.
Sales Consultation with product selection and purchasing Communicated business strategies and results to the teams to ensure their success in the retail industry.
Resolved operational and interdepartmental problems quickly.
Provided timely feedback to the management team on consumer's trends, issues and needs.
Provided product & marketing support for consumer trend's and buying habits.
Define measurement systems to accurately monitor and report performance metrics and client satisfaction to the client, the company, and our employees.
Facilitated effective and appropriate communications between account management team and support services staff within the business.
Communicated regularly with upper management regarding performance and areas that are out of compliance with contractual agreements.
Independence Regional Medical CenterJanuary 1997Intern Independence, MO
Observed the daily operations of the various departments within the Health Information Management Department.
Responsible for revising the Health Information Management Department's Policy & Procedures Guidelines.
Education and Training
University of Kansas1997B.S: Health Information ManagementLawrence, KSHealth Information Management
1997· Health Information Management National Certification
10-Key, account management, AS400, balance, benefits, business strategies, Consultation, client, delivery, fast, insurance, Lotus, marketing, Medical Terminology, Excel, Outlook, PowerPoint, Microsoft Word, payroll, performance reviews, personnel, problem solving, Coding, project management, purchasing, reporting, retail, Sales, supervision, teaching, trend