Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA XXX05
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Oral and Written Communication Multi-tasking/Ability to Prioritize - Working Concurrently on Large and Small Projects Customer Relations - Internal and External Database Administration Information Systems Training Basic Emergency Medical Technician Training A track record of innovating and identifying process improvements Expertise in building customer rapport and customer relationships Experience in order fulfillment/logistics Bachelor Degree preferred; minimum of a High School Diploma required Six months of relevant business experience People who know you should describe you as. Effective listener then communicator Proactive solution provider Strong Multi-tasker Delivers on promises Collaborative Driven with an incredibly strong work ethic Customer Focused You should be motivated by. Solving complex challenges facing our customers and their businesses for today and the future. Building relationships with both internal and external customers Your sense of adventure, your commitment to own and drive your career, and your passion to take on new challenges and grow for many years to come. Being a part of a network of brilliant professionals A culture of creativity, collaboration, entrepreneurial spirit, responsibility, and safety. Where you'll work This role is located in our Charlotte Technical Center at Charlotte, NC. Interested in learning more? Want to apply? BASF is aggressively recruiting the world's best Customer Care Representatives. If you're ready for a global adventure, ready to innovate, and ready to be a part of a brilliant team that is changing the world now and for years to come, we want to hear from you. Apply Online at jobs.basf.us description at BASF careers site Qualifications - BASF recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent Bachelor's degree preferred and must have at least 6 months professional work experience/ college internships Computer proficiency with the Microsoft Office suite of products (especially Excel/Word) and web-based applications Demonstrated ability to handle multiple PC applications Ability to interact with the customer in a helpful and friendly manner and to understand customer needs Ability to work well in a team environment Ability to set priorities and manage time in a dynamic work environment Good problem solving, analytical and math skills Strong oral and written communication skills Desired: Degree in supply chain management or logistics. Knowledge and understanding of supply chain process, materials planning, VMI and consignment Knowledge of COGNOS, SAP and Lotus Notes Developed business acumen Knowledge of Non Conformance Management (NCM) process APICS certification or working towards APICS certification Ability to read, write and speak a foreign language is desirable BASF recognizes Institutions of Higher Education which are accredited by the Council fo We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Description BASF Customer Care Representative Are you a high achiever looking for an opportunity to contribute directly to the Customer Experience? Are you passionate about collaborating with world-class, brilliant colleagues to solve complex challenges for our customers? Do you have a global mindset and a passion for innovation, sustainability and process improvement? If this sounds like you, we want to get to know you. Customer Care Account Representative Position We are BASF, the world's largest chemical company and the leader in sustainable chemical solutions. BASF is The Chemical Company focused on global challenges today and in the future. Our people change the world each and every day. We have big goals for our Customer Care group and we're working hard to make our customers more successful by providing a best in class customer experience. BASF is always growing our talent within the Customer Care Centers, and therefore, we have a need for continuous recruitment. We have posted this position in anticipation of future openings to pro-actively identify potential talent for our Customer Care team! This is where you come in. We're looking for a Customer Care Representative who will execute and deliver a strong Customer Experience related to order fulfillment in BASF North America. In return for innovating and pushing yourself and your team to be the best every day, you'll have your accomplishments recognized and rewarded, you'll get amazing growth opportunities, and you'll know firsthand what it feels like to be surrounded by a network of other brilliant colleagues. Your background You should have. A track record of innovating and identifying process improvements Expertise in building customer rapport and customer relationships Experience in order fulfillment/logistics Bachelor Degree preferred; minimum of a High School Diploma required Six months of relevant business experience People who know you should describe you as. Effective listener then communicator Proactive solution provider Strong Multi-tasker Delivers on promises Collaborative Driven with an incredibly strong work ethic Customer Focused You should be motivated by. Solving complex challenges facing our customers and their businesses for today and the future. Building relationships with both internal and external customers Your sense of adventure, your commitment to own and drive your career, and your passion to take on new challenges and grow for many years to come. Being a part of a network of brilliant professionals A culture of creativity, collaboration, entrepreneurial spirit, responsibility, and safety. Where you'll work This role is located in our Charlotte Technical Center at Charlotte, NC. Interested in learning more? Want to apply? BASF is aggressively recruiting the world's best Customer Care Representatives. If you're ready for a global adventure, ready to innovate, and ready to be a part of a brilliant team that is changing the world now and for years to come, we want to hear from you. Apply Online at jobs.basf.us description at BASF careers site Qualifications - BASF recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent Bachelor's degree preferred and must have at least 6 months professional work experience/ college internships Computer proficiency with the Microsoft Office suite of products (especially Excel/Word) and web-based applications Demonstrated ability to handle multiple PC applications Ability to interact with the customer in a helpful and friendly manner and to understand customer needs Ability to work well in a team environment Ability to set priorities and manage time in a dynamic work environment Good problem solving, analytical and math skills Strong oral and written communication skills Desired: Degree in supply chain management or logistics. Knowledge and understanding of supply chain process, materials planning, VMI and consignment Knowledge of COGNOS, SAP and Lotus Notes Developed business acumen Knowledge of Non Conformance Management (NCM) process APICS certification or working towards APICS certification Ability to read, write and speak a foreign language is desirable
Highlights
  • Curam Based Technology (NCFAST)
  • Microsoft Office Products/Suite (Word, Excel, PowerPoint, Web suite)
  • Microsoft Access
  • Html Language
  • Printers, Fax Machines, Scanners, Webcams, Overhead Projectors
  • 10 key touchpad
  • We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Accomplishments
  • BASF Customer Care Representative Are you a high achiever looking for an opportunity to contribute directly to the Customer Experience.
  • Are you passionate about collaborating with world-class, brilliant colleagues to solve complex challenges for our customers.
  • Do you have a global mindset and a passion for innovation, sustainability and process improvement.
  • If this sounds like you, we want to get to know you.
  • Customer Care Account Representative Position We are BASF, the world's largest chemical company and the leader in sustainable chemical solutions.
  • BASF is The Chemical Company focused on global challenges today and in the future.
  • Our people change the world each and every day.
  • We have big goals for our Customer Care group and we're working hard to make our customers more successful by providing a best in class customer experience.
  • BASF is always growing our talent within the Customer Care Centers, and therefore, we have a need for continuous recruitment.
  • We have posted this position in anticipation of future openings to pro-actively identify potential talent for our Customer Care team! This is where you come in.
  • We're looking for a Customer Care Representative who will execute and deliver a strong Customer Experience related to order fulfillment in BASF North America.
  • In return for innovating and pushing yourself and your team to be the best every day, you'll have your accomplishments recognized and rewarded, you'll get amazing growth opportunities, and you'll know firsthand what it feels like to be surrounded by a network of other brilliant colleagues.
  • Your background You should have.
Experience
10/2014 to Current
Regional Staff Development Technician Dsv Road Transport Grapevine, TX,
04/2014 to 02/2011
Supervisor United States Navy , ,
  • Fred Dula828-302-3362; May Contact Provide technical and administrative support for more than 200 personnel in county department of social services, which includes programs for Medicaid, Food Stamps, Supplemental Food and Nutrition Program, Cash Assistance, Work First and Adult Long term Care.
  • Use well-developed problem solving skills and technical expertise to independently troubleshoot and resolve system errors that arise when caseworkers enter information into the new case management system.
  • Administer training to 8-10 new employees each month on the basics of the North Carolina Families Accessing Services through Technology (NCFAST) system.
  • Use communication skills to provide technical expertise and serve as a resource for technical trainers across the country.
  • Assist staff in the registering of clients, searching clients, basic terminology, types of applications, and proper way to match clients with evidence needed to approve a case.
  • Training sessions are individual and group based.
  • Support Case Workers by assisting in walking potential clients through the programs and process, determining eligibility and providing additional resources.
  • Schedule appointments for clients to apply for Medicaid.
  • Prioritize work based on deadlines for resolution, and consistently meet all deadlines on time.
  • Major Achievements: Have consistently decreased the number of system errors, and increased staff performance and production.
  • 40 hours per week; Navy Air Traffic Controller Meridian, MS Supervisor: Ronnell Lewis, (601) 679-2505; May Contact Scheduled 300-400 field operations per week, which consisted of maintenance and accurate coordination and tracking of companies, dates, times and contacts for each operation.
  • Used radar and radio communication to meticulously control and direct air traffic for up to 10 aircrafts per sitting at airfields and on aircraft carriers, with 8000 feet of runway and a 2500 feet altitude from the surface.
  • Provided aircraft personnel with critical information on local air traffic, navigation systems and airfield conditions.
  • Ensured consistent compliance with organizational and federal guidelines for maximum safety precautions, resulting in zero crashes or airfield incidents across seven year span.
  • Operated and adjusted computer-based ground/carrier-controlled navigation and approach systems.
  • Analyzed and interpreted data to essential personnel by tracking and inputting 200-250 flight plans that were filed at this air field each week.
  • Accurately monitored the location of each pilot, and gave Weekly Flight plan status on where and when they landed.
  • This information is used to keep track of pilots and airplanes if they didn't arrive at the prescribed time.
  • Trained and ready to initiate Search and Rescues (SR) procedures.
  • Executed two SRs that were resolved in five minute span and related to pilot change of flight plan.
  • Maintained aeronautical charts and maps through the Aeronautical Information System (AISR) for potential Search and operation.
  • Used the Federal Aviation Administration (FAA) Notice To Airman (NOTAM) system for scheduling arriving and departing flights with different airports.
  • Major Achievements: Trained 115 Air traffic Controllers/Linemen at a 95% success rate in Base Operations, Radar operations and Ground Control.
  • Received Navy Achievement Medal for outstanding work in Base Operations.
01/2000 to 12/2003
Bayou Region Urban Forestry Coordinator Texas Forest Service City, STATE,
  • Supervisor: Mickey Merritt, (281) 342-2122; May Contact.
  • Collaborated with community leaders to teach urban forestry principles (the Project Learning Tree curriculum) to over 2500 kids, across 25-30 at how many schools within the Houston Independent school District, teaching and instructing local schools and environmental groups.
  • Represented Texas Forest Service by presenting the benefits of being a Forester at 30-40 community events each year.
  • Helped to organize all logistics of more than 10 events locally, including coordinating speakers, volunteers, location and set up, and media coverage.
  • Served as liaison for TFS with community and civic leaders.
  • Researched, developed and executed grant writing efforts in aid of local environmental groups, resulting in over $50,000 of grants awarded.
  • Processed grant writing initiatives and provided background information for application requirements.
  • Monitored incoming grant and funding requests to city.
  • Fielded questions from 25-30 organizations on grant and fund availability, deadlines and application requirements.
  • Assisted more than 25 community based groups with tree planting to combat sediment erosion and assist in storm water control.
  • In each case, created committees of local community members, gave presentations on the benefits of having trees and other sound environmental planning.
  • Helped develop plan and assisted with grant process.
  • Secured and monitored grant funds that were distributed to some of these groups.
Education
Expected in 9 2006
Navy Air Traffic Control School, Pensacola, FL; 05/2006-09/2006; 31 credits earned FAA Air Traffic Controller Certification: Web Design
Gaston College - Gastonia, NC
GPA:
Cert # FAA7220-1 PROFESSIONAL TRAINING HIPPA Training; 1/2014-1/2014; 8 Hours; Raleigh, NC Computer Applications; 7/2011-8/2011; 6 Hours per week Microsoft Excel; 7/2011/-8/2011; 6 hours per week Microsoft Database; 8/2011-9/2011; 6 hours per week Web Design
Expected in
Bachelor of Science: Urban Forestry/Environmental Science
Southern University - Baton Rouge, LA
GPA:
Urban Forestry/Environmental Science
Work History
to

Department of Health and Human Services ,
Interests
BASF recognizes Institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.r Higher Education Accreditation or equivalent.
Skills
10 key, administrative support, approach, basic, benefits, charts, color, communication skills, Computer Applications, Controller, clients, Database, Fax Machines, funds, grant writing, grants, Html, instructing, law, logistics, Meridian, Microsoft Access, Microsoft Excel, Excel, Microsoft Office Products, PowerPoint, Word, Radar, Navy, navigation, organizational, personnel, presenting, presentations, Printers, problem solving skills, radio, safety, Scanners, scheduling, sound, Supervisor, teaching, troubleshoot
Additional Information
  • BASF recognizes Institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.r Higher Education Accreditation or equivalent.

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School Attended

  • Gaston College
  • Southern University

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Degrees

  • Navy Air Traffic Control School, Pensacola, FL; 05/2006-09/2006; 31 credits earned FAA Air Traffic Controller Certification
  • Bachelor of Science

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