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Regional Relationship Manager Resume Example

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REGIONAL RELATIONSHIP MANAGER
Skills
  • Effective customer communications and relationship retainment
  • Creative event marketing
  • Product expertise
  • Consistent regional growth
  • Complex project negotiations
  • Rapport and relationship building
  • Compelling leadership skills
  • Service-driven marketing
  • Social media savvy
  • Consultative and relationship selling
  • Brand-building strategies
  • Key account development
  • Market intelligence
Education and Training
06/1991
Associate of Arts - Illustration And Graphic Design
The Art Institute of PittsburghCity, State
  • Graduated with honors
  • Honor Roll - 1989-1991
  • Completed professional development, receiving license or certification in: Building Your Professional Network, Critical Thinking, Working With Upset Customers, Communicating With Confidence, and Creating An Amazing Life
Summary

Goal-driven Relationship Management professional bringing 20-year career history and proven track record of strategic donation's growth and event marketing. Adept at cultivating productive client relationships through positive rapport, tailored solutions, and client engagement.

Experience
Regional Relationship ManagerCompany Name | City, State01/2016 - 07/2020
  • Generated new donor leads through various communication methods, which presented opportunities to develop unique and event-specific opportunities for kids while building a larger donor base.
  • Acted with minimal direction in self-directed capacities to resolve issues and implement strategies.
  • Proposed solutions and leveraged cross-communication opportunities to existing and new clients with both donor and agency partners.
  • Prepared weekly and monthly documentation, reports and logs to identify and manage regional goals metrics and support process driven programming activities.
  • Collaborated with various departments to improve communication and deliver individualized partner solutions.
  • Developed and streamlined an event communications newsletter pushed out to agency partners 1-3 times a week, based on event activity, in varying markets.
  • Solicited ticket donations in a wide-reaching regional market, ensuring the timely execution of renewal requests, and identifying new prospects for ticket opportunities.
  • Along with the program director, ensured that agencies in the regional market were appropriately trained, and identified opportunities to cultivate new agency partner relationships.
  • Oversaw the work of the operations support and information specialist as it pertained to regional market functions, ensuring the appropriate delegation of work in consultation with the program director.
  • Identified relationship cultivation opportunities with both agency partners and ticket donors in the market.
  • Contributed to the development and implementation of the strategic plan of the organization, including the development of an annual operating plan in collaboration with the program director and executive director.
  • Ensured that regional market data was accurately entered into and maintained in the TFK CRM system.
  • Developed initiatives to increase efficiency and effectiveness of program activities within the organization.
  • Identified and evaluated any potential complications associated with program activities and took appropriate action to resolve and prevent them.
Regional ManagerCompany Name | City, State08/2014 - 08/2016
Manager, Core MarketCompany Name | City, State07/2010 - 08/2014
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Aided in training newly hired employees and created training manuals for all interns, volunteers, and program associates to use as a reference guide.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Led transformation to become a paperless office including increased automation functions of CRM, eliminating waste and enhancing storage and retrieval procedures of data.
  • Performed evaluations and reviews for program associates.
  • Enhanced group productivity [Number]% with development and implementation of new [Type] strategy.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Ticket Coordinator/Supervisor, Core Market Dist.Company Name | City, State04/2000 - 07/2010
  • Responded to guest questions about currently available events and future offerings.
  • Processed event requests, led screening committee to determine viable recipients and provided tickets.
  • Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
  • Provided knowledgeable service when answering questions and greeted all customers with friendliness.
  • Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
  • Collaborated in development of [Type] procedures.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Collaborated with others to discuss new [Type] opportunities.
  • Recognized by management for providing exceptional customer service.
  • Completed [Type] project resulting in [Result].
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Utilized [Type of Software] to compile data gathered from various sources.
  • Handled all delegated tasks, including [Task] and [Task].
  • Supported [Type] department by compiling paperwork and taking detailed meeting minutes.
  • Improved operations by working with team members and customers to find workable solutions.
  • Learned [Task] and [Task] to support office needs.
  • Created agendas and communication materials for team meetings.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
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Resume Overview

School Attended

  • The Art Institute of Pittsburgh

Job Titles Held:

  • Regional Relationship Manager
  • Regional Manager
  • Manager, Core Market
  • Ticket Coordinator/Supervisor, Core Market Dist.

Degrees

  • Associate of Arts - Illustration And Graphic Design

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