regional quality continuous improvement manager resume example with 11+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Diligent Quality Manager with 12 years of experience making sure products and services meet internal and external standards. Skilled in achieving set targets, project management, and statistical analysis. Specialties include reporting and maintaining accurate records. Organized and analytical with excellent written and verbal communication skills.
Skills
Quality processes
Operational improvements
Budget Preparation
Statistical analysis skills
Problem-solving abilities
Familiarity with quality standards
Operational budget forecasting
Policy reinforcement
Leadership
Planning and Coordination
Written Communication
Work History
Regional Quality & Continuous Improvement Manager, 12/2015 - Current Src Inc. – Fairborn, OH,
Updated quality control standards, methods and procedures to meet SOW compliance requirements.
Wrote and implemented new procedures to standardize processes and streamline workflow.
Managed and archived quality documentation and performed internal quality audits.
Inspected program operations for compliance with established standards, company policies and procedures.
Collaborated with multiple central support departments and oversaw quality control implementations and reporting.
Evaluated quality problems and performed deep dive audits of programs to identify and resolve quality issues.
Improved quality processes for increased efficiency and effectiveness.
Tracked and monitored internal performance metrics to identify areas for process and performance improvement. Presented findings quarterly to executive team.
Worked directly with senior leadership, cross-functional leaders and program staff to increase operational efficiencies to drive performance productivity improvement across the organization.
Identified areas of potential risk to the business ad prepared action plans to mitigate.
Managed QC Field Inspectors.
Program Manager - Special Projects, 05/2015 - 12/2015 Community Health System – Oro Valley, AZ,
Identified root causes, inefficiencies, gaps in service and incorporated “best practice” methods of energy efficiency program implementation.
Led program tune-ups and start-ups.
Provided technical support and training for new program managers and program staff.
Provided interim leadership as needs arisen, and short-term support for program expansion where capacity expanded past current staffing until steady state could be reached.
Practiced effective project management skills while assisting in multiple utility energy efficiency programs.
Supported utility client relationships as needed.
Provided content for client communications and reporting.
Supported delivery of Statement of Work.
Implemented program delivery efficiencies (productivity metrics).
Implemented program delivery enhancements, including improved program design.
Extract information from various tracking systems to manage a project/program.
Mentored, developed, and trained other employees.
Project Specialist, 09/2011 - 05/2015 Transamerica Life Insurance Company – Omaha, NE,
Coordinated presentations for clients and program managers to detail project scope, progress and results.
Tracked all program expenses to keep project on task and within budgetary parameters.
Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Gathered requirements for projects and organized details for management use.
Kept projects on schedule by managing deadlines and adjusting workflows.
Collaborated with project leaders to comply with accounting needs for project maintenance requirements.
Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Arranged events by overseeing logistics, budgets, venue selection and activity planning.
Maintained open communication by presenting regular updates on project status to customers.
Adhered to budget requirements with excellent planning and consistent expense monitoring.
Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Verified quality of deliverables and conformance to specifications before submitting to clients.
Reported regularly to managers on project budget, progress and technical problems.
Service Representative, 10/2009 - 09/2011 Hertz – City, STATE,
Provided insight to local and national sales teams involving strategic initiatives that increased market share/revenue.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Described product highlights and benefits to help guide purchasing decisions.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Managed and maintained insurance rental account for insurance provider, customer accounts and updated claim records with latest information.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained productivity and quality standards at all times.
Maintained rental invoices and claim files for both the insurance provider and Hertz.
Managed and organized the rental claims program for multiple rental locations.
Education
Bachelor of Arts: Marketing, Concentration in Advertising, Expected in 05/2009 - Columbia College Chicago - Chicago, IL GPA: Status -
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