Professional with 30 years of experience in the field of Title Insurance.
Experience
FIRST AMERICAN TITLE INSURANCEMay 2008 to October 2013Regional Production Center Manager Rancho Cucamonga, CA
Responsible for managing the States of Hawaii and Southern/Central California Title Production Managed 75-100 employees. Leadership position that directed and managed the day to day operations of a segment of the organization's operations in title production operations.
Developed both short term and long term goals and objectives.
Directed and managed production processes and employees both on-site and virtual, including offshore management.
Delivered business segment goal and objectives, team and management performance, appraisals, salary administration, incentives, corrective actions (if applicable), and hiring qualified lead candidates.
Developed, promoted, and effectively communicated production changes, process improvements and other initiatives to improve and engage optimal work performance.
Ensured that teams and individuals understood their roles and responsibilities via clear communication of goals and objectives.
Easily approachable but always maintained a professional work environment.
Drove problem solving activities and made informed decisions to ensure the business segments produced products of high quality, low cost and met the cycle times as agreed upon by the customer base. Demonstrated confidence in my abilities to make decisions.
Analyzed monthly P&L and unit cost data.
Used available financial tools to provide direction to subordinates and made changes in operations that had a positive impact on the financial performance of the teams.
Hired, trained and developed subordinates.
Provided feedback, delegated tasks, and identified subordinate training needs and those within the organization.
Developed Customer Service Level Agreements in concert with the organizational objectives and drove the negotiations/completion of such agreements by obtaining agreement with County Managers and/or Regional Vice Presidents.
Drove efforts to ensure organizational flexibility through cross-training objectives while continuously increasing outsourcing opportunities with the off- shore operation.
First American Title InsuranceJune 1992 to May 2008Residential Business Segment Manager Rancho Cucamonga, CA
Responsible for managing the Residential Production for Hawaii, Southern and Central California.
Managed 30-40 employees Provided overall management support of the Title Production employees.
Worked directly with the Production Center Manager to monitor and improve organizational production, employee and unit cost performance.
Ensured teams and individuals understood their roles and responsibilities via clear communication of goals and objectives.
Provided feedback, delegated tasks and identified subordinate training needs.
Initiated and identified process improvement and problem solving issues in order to make informed decisions to ensure the products were of high quality, low cost and met turn around time of service level agreements.
Managed vendor relationships including cost reductions, negotiations, grading process, turn time and quality issues. Handled customer special requests, concerns and complaints.
Analyzed quality in conjunction with the Quality Lead and the focus on improving quality and meeting the quality goals.
Responsible for the turnaround time goals and meeting or exceeding established goals. Provided weekly report card and analysis.
First American TitleOctober 1987 to May 1992Advisory Title Officer San Bernardino, CA
Summarize pertinent legal or insurance details or sections of statutes of case law from reference books so that they can be used in examinations or as proofs or ready reference.
Retrieve and examine real estate closing file for accuracy and to ensure that information included is recorded and executed according to regulations.
Managed Title Officers and answered any questions that came up to clear title before closing.
First American Title InsuranceApril 1986 to October 1987Commercial Title Officer San Bernardino, CA
Examine individual titles in order to determine if restrictions, such as delinquent taxes, will affect titles and limit property use.
Confer with realtor's, lending institution personnel, buyers, sellers, contractors, surveyors, and courthouse personnel in order to exchange title-related information or to resolve problems.
Prepare and issue title commitments and title insurance policies based on information compiled from title searches.
First American Title InsuranceMay 1985 to April 1987Residential Title Officer San Bernardino, CA
Confer with realtor's, lending institution personnel, buyers, sellers, contractors, surveyors, and courthouse personnel in order to exchange title-related information or to resolve problems.
Prepare and issue title commitments and title insurance policies based on information compiled from title searches.
First American Title InsuranceOctober 1983 to May 1985Customer Service Representative San Bernardino, CA
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Education
California State University1983Bachelor of Arts: EnglishSan Bernardino, CA, United States
Skills
Quickly establish strong working relationship with clients, staff and management.
Resourceful and adaptable as well as motivated and enthusiastic towards customers and co-workers
Computer Skills: CA Superior Court System, Pacer, Datatrace, Datatree, FAST
