Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Regional Payroll Manager, NA with 16 plus years experience in all aspects of payroll processing and human resources. High performing individual who is passionate about winning and inspiring others. Manage high-volume, full-cycle payroll processing for 6,000 + employees in multiple US and Canada locations. Extensive experience using Oracle HCM Cloud, ADP Workforce Now, Pay eXpert, HRB, Enterprise eTIME and Kronos Workforce Central. Lead HR Program Manager for HRIS, People Programs, Total Rewards, and HR Operations workstreams to deliver companywide enhancements, increase efficiency and positively impact the total employee lifecycle. Skilled at using educational knowledge and industry expertise to achieve cutting-edge results. Ready to develop new skills and grow knowledge by gaining practical experience. Quick learner familiar with common software applications and research methodologies. Enthusiastic, hands on, sleeves up leader driven to optimize processes, systems, employee experience, and team engagement. Skilled at training and mentoring team members to maximize productivity, reduce errors and increase satisfaction. Good relationship-building, communication and planning skills.

  • Achieved efficiency and cut redundancies by completing a restructure of current payroll department.
  • Supervised team of eight (8) staff members.
  • Collaborated with team of 20 in the development and enhancement of current payroll system/s and system of record.
  • Project Lead on a successful Global implementation of Oracle HCM Cloud.
  • Mergers & Acquisitions
  • Project Management
  • Payroll Tax, Liens, Garnishments, FLSA, Wage and Hour, and Federal, state and local regulations.
  • HR & Payroll Systems; Oracle HCM, ADP HR and Payroll Solutions, Kronos and iCims.
  • Microsoft Office Excel Suite; Excel (VLOOKUP's, Pivot Tables, Analytics), Word, Visio and PowerPoint.
  • Strong leadership and supervision skills.
  • Highly organized, strong attention to detail, ability to prioritize, multi-task, and complete tasks according to deadlines.
Work History
03/2020 to Current
Regional Payroll Manager, NA Computershare Inc City, STATE,
  • Oversee the calculation of payment of salaries, wages, complex commissions, bonuses, and taxes, ensuring compliance with payroll regulations across several US and Canada locations.
  • Maintain payroll info by designing and enhancing systems.
  • Supervise a team of 8 and coordinate fiscal and calendar year-end processing of payroll, including supplemental payrolls, W2, T4 and other tax forms.
  • Maintain payroll staff by recruiting, selecting, orientating, and training employees.
  • Contributes to team effort by accomplishing related results as needed.
  • Complies with federal, state & local legal requirements by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions.
  • Apply knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards.
  • Investigate payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Offer payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
  • Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks.
  • Audit all payroll work for accuracy.
  • Support multiple system implementations and upgrades, establishing testing criteria for updates and training /instructions for payroll personnel.
  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality, seamless customer service.
  • IT and systems sophistication - ability to gather/develop system needs and translate into functional specifications.
04/2019 to 02/2020
Global HRBP & NA Payroll Manager Samsonite City, STATE,
  • Project Lead responsible for the design and implementation of the Oracle HCM Cloud system across multiple regions, brands and 30 countries.
  • Developed and managed Payroll and HR Operations team to support key employee lifecycle processes, including systems administration, onboarding, compliance, benefits, leaves of absence, stock administration, and offboarding.
  • Managed multiple system implementations and integrations at a global level (, US & Canada, Sterling, Oracle Recruiting Cloud & Oracle Fusion Performance Management).
  • Developed operational infrastructure and processes to support the entire employee life cycle.
  • Worked closely with key business partners and stakeholders to enable manager and employee self-service, improve data integrity, increase efficiency, automation, transparency and compliance.
  • Provided direction and training on daily HRIS functions such as user and systems support, security and reporting.
  • Subject matter expert on Oracle system architecture including work structure components, security and other system admin functions.
  • Created and updated documentation of existing and new guidelines for operations and system processes globally.
11/2012 to 03/2019
Payroll Manager North America Samsonite City, STATE,
  • Managed payroll of $161 mil. (annual) multi-state and multi-entity payroll department for 11 company codes in US and Canada.
  • Managed payroll team to ensure efficient, timely and 100% accurate payroll processing, payroll tax reporting, and record retention.
  • Led multiple mergers and acquisitions ranging from 50 to 2,000 employees, transitioning systems, and onboarding employees into company-wide HRIS/Payroll processes.
  • Collaborated with other Human Resources colleagues, including Benefits to evaluate policies and procedures and align across all brands and locations.
  • Partnered with Director of Financial Reporting to provide key management compensation analysis on a quarterly basis.
  • Partnered with external tax consultants to manage Expats compensation and tax requirements.
  • Created and distributed EEO, Vet, and AAP reports to internal and external agencies.
05/2005 to 11/2012
Human Resource Generalist/Payroll Administrator Mutual Telecom Services Inc. City, STATE,
  • Oversaw tax and regulatory reporting, quarter end and year end payroll activities, including wage and hour laws, unemployment and all other required submissions.
  • Oversaw process for liens, garnishments and fringe benefit payments based on state, federal & local regulatory requirements.
  • Processed company RSU's and Options through payroll.
  • Processed multi state/country payroll for 400 + employees (ADP PCPW, EZLM, and ReportSmith).
  • Tracked and maintained all timekeeping and attendance records.
  • Partnered with employees and management to implement various human resource policies, procedures and laws.
  • Assisted with streamlining onboarding processes for employees worldwide.
  • Benefits & COBRA Administration (Major Medical, Dental, Vision, Life, STD, Pension and 401k).
  • Analyzed and assisted with benefit cost analysis and renewal.
  • Transitioned workforce from current benefit plan/s and provider onto new.
  • Managed PTO policies.
  • Familiar with collective bargaining agreements as well as participation in union negotiations.
  • Communicated and administered annual open enrollment periods and elections.
Expected in
: Professional in Human Resources (PHR)
Curry College - Milton, MA
Expected in
: Childcare - Some College
Mount Ida College - Newton Center, MA
Expected in 05/2001
High School Diploma:
Medfield Senior High School - Medfield, MA

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School Attended

  • Curry College
  • Mount Ida College
  • Medfield Senior High School

Job Titles Held:

  • Regional Payroll Manager, NA
  • Global HRBP & NA Payroll Manager
  • Payroll Manager North America
  • Human Resource Generalist/Payroll Administrator


  • High School Diploma

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