With my 15+ years of the experience and solid record of achievement within Telecommunication Industry and my high confident that I held in variety positions in the past. I am coupled with my drive and enthusiasm would enable me to make a significant contribution to your organization.
Manage several various regionals through out the years within the ZVRS organization. Primary focus on closing the business accounts with numerous of business (For-profit, Corporation and Non-Profit) , Schools, State agency and residential customers to obtain ZVRS Service (Both Video Relay Service and Video Remote Interpreting Service). Managed and Supervised 50+ sub-contractors through out the years within the company. From 2013 - 2014; Managed Southeast Regional (Florida, Georgia, Alabama, South Carolina and North Carolina). From 2011 - 2013; Managed Northeast Regional (Washington, D.C., Maryland, Virginia, Delaware and West Virgina). From 2010 - 2011; Managed Southeast Regional (Florida, Georgia, Alabama, South Carolina and Mississippi). From 2008 - 2010; Manage National Account primary focus on Business accounts in Southeast regional (Florida, Georgia, Alabama, Mississippi and Louisiana)
Managed Florida Relay Account. Promoted and Outreach to Florida customers about 711 Relay Service, Captel Service and SprintRelayIP. Oversee and support Relay Call center operated by CSD in Jacksonville. Develop and Maintain monthly report on various services provided by Sprint to Florida Public Service Commission on monthly basis with volume of number of the calls. Managed marketing budget on outreach through newspaper, billboard, focus group, presentations and many more.
From 2002 - 2005; CSDVRS Outreach Director (Eastern Regional - 25 states) Manage and supervise 20 outreach manager promoting CSDVRS Video Relay Service and Video Remote Interpreting Service. Witness the growth of Video Relay Service from the the birth to partnership with Sprint Relay then into Nationwide. From 2001 - 2002; Assistant Vice President to Community Relations, Direct and promote corporate networking activities to meet identified needs of communities and organizations. Develop networking protocol and process to reach supporters and interested individuals in various communities. Oversee and coordinate educational and leadership workshops/retreats, summer camps, Miss Deaf South Dakota Pageant and Committee, national conference exhibitions. Also oversee the budget for the public affairs division.From 2001 - 2000; Marketing Representative, Develop marketing and sales strategies for local markets for interpreting services and other related products such as captioning. Develop and execute marketing materials for specific target markets. Analyze sales statistics of interpreting services and other related products. research potential new markets for products. From 1998 - 2000; Community Relations Representative, Promote through a variety of publicity efforts including public presentations, open houses, exhibits/tradeshows, tours and special events. Maintain regular contacts with TV. radio and newspaper representatives for continuous coverage and positive exposure of Telecommunication Equipment Distribution Program (TEDP) and Telecommunication Relay Service (TRS)Summer 1998; Intern, CSD/USA Relay Telecommunication; Learn and understand all facets of Relay Operations Management within Relay Center. Develop a sign language video. Handle mailing distributions, prepare press releases and communications to various media.
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