Ambitious Regional Operation Manager who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.
Areas of expertise include: Operations Management € P&L /Budget Management € Strategic Planning € Change Management Performance / Quality Standards € Defining Corporate Culture € Leadership/communication skills
Outstanding planning, organizing and time management skills
esponsible for managing 4-8 retail automotive tire and service locations by providing direct support, direction, and assistance to retail store managers with Region staff input. To develop and implement business/marketing strategies through the efficient utilization of both physical assets and our people for the basic purpose of increasing our customer count, customer retention, tire unit sales, profitability, productivity, service sales, and teammate satisfaction.
SALES • Coach teammates at each store / profit center to ensure each location maximizes revenue generation. • Initiate, lead, motivate and manage store managers and sales teammates to ensure sales and business objectives are met.
• Manage store level expenses to ensure these are in line with revenues generated. • Ensure we maintain consistent customer satisfaction from all buying transactions. • Establish sales goals for store managers and sales teammates and provide consistent feedback on performance vs. objectives.
BUSINESS MANAGEMENT • Maintain gross profit objectives. • Prepare annual budget and evaluate actual performance vs. budgeted objectives. • Create a monthly overview of the market in the designated area and recommend strategies to overcome challenges. • Create and present an annual business presentation to Region level management.
HUMAN RESOURCES • Ensure that all employees follow safe operating procedures. • Direct and participate in store manager and teammate recruiting, selection, development, and retention programs. • Ensure store teammates receive appropriate training, motivation, coaching, and leadership input to maximize their individual performance efforts. • Direct supervision of all sales personnel.
• Determine personnel requirements and responsibilities: hiring, promotions, terminations and employee performance evaluations.
Provide overall leadership and direction to store teammates, within an 12-15 store district, to ensure store financial performance
Demonstrate passion about guest retention and dedication to creating a remarkable guest experience every day, in every store, with every guest.
Install and consistently execute a repeatable process that focuses energy to increase effectiveness, and drive consistency. Able to lead the charge and inspire the team by setting the agenda . Consistently coaches the behaviors necessary to achieve and sustain peak performance. Focus on what's is important, strong work ethic; demonstrate knowledge and understanding Present ideas in a clear, concise, organized, and persuasive manner, use all available and appropriate communication tools, effectively facilitate meetings, and keep others adequately informed. Lead all assigned stores to meet expectations and drive out inconsistencies. Operational Skills- . Set clear objectives and hold teammates accountable to achieve goals in our core KPIs: Install and consistently execute a repeatable process that focuses energy on the most important things to enhance efficiency, increase effectiveness, reduce variation, and improve results. Conduct simple vendor negotiations. Provide direction management, as needed, for handling of damage claims and guest complaints.
Ensure store management compliance with all policies and procedures . Conduct safety audits . Conduct store level training in proper safety techniques.
Evaluates and develops existing teammates, resolves poor performance, and effectively selects talented additions to the team. Sets clear goals and objectives, organizes and uses resources efficiently, supplies the tools necessary for the team to win
Aftermarket, Automotive, Best Practices, Brand Awareness, Customer Service, Inventory, Inventory Control, Marketing, Operations, Product Awareness, Real Estate, Receptionist, Retail, Retail Marketing, Retail Sales, Roi, Time Management, Satisfaction, Territory, Budget, Budget Management, Change Management, Operations Management, Strategic Planning
Companies Worked For:
Job Titles Held: