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Regional Manager Quality Control Audit Resume Example

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REGIONAL MANAGER QUALITY CONTROL AUDIT
Professional Summary

Analytical Audit Manager leveraging exceptional risk management skills. A professional with comprehensive experience developing and managing processes and procedures, while improving efficiencies within complex business environments. Excellent organizational, multi-tasking, and self-motivation skills to provide outstanding support and project implementation in both traditional and remote distributed environment, Strong interpersonal skills and an ability to develop successful, collaborative working relationships with management, colleagues, and clients, with ease of adaptability in consistent changes. Fostering positive business relationships by demonstrating high levels of dependability, integrity, and resourcefulness.

Skills
  • Problem Solving
  • Compliance understanding
  • Effective verbal and written communicator
  • Organization and prioritizing
  • Leadership
  • Analytical
  • Audit reports
  • Time and task management
  • Critical thinking
  • Initiative
  • Computer application knowledge
  • Detail-oriented
  • Project management
  • Research
  • Risk assessment
  • Strong interpersonal skills
Work History
Regional Manager Quality Control Audit, 05/2011 to 06/2020
United Airlines Inc. – Chicago, IL
  • Used ETQ and Spotfire to produce reports regarding daily production quality, non-conformance of products or processes and quality trends.
  • Collaborated with various departments and internal customers to verify delivery of desired quality requirements to audit clients.
  • Managed project for creation of current evaluation form for customer interactions and operations for compliance and quality. Project used to determine monthly incentive pay-outs for Business partners.
  • Charged with coordinating and managing full cycle audits and documentation development across company and business partners Key Performance Indicator.
  • Collaborated with audit clients and action owners to apply Root Cause Analysis guidance and establish effective corrective action plans.
  • Managed team of up to seven Quality associates, leading them to individual and departmental goals and objectives, and proactively analyzing and adjusting goals, as necessary.
  • Evaluated interactions between Quality associates and audit clients to assess personnel performance and customer satisfaction.
  • Established department core curriculum and reduced required training for Quality associates and management by 5%.
  • Trained Quality associates on writing audit results and performing Root Cause Analysis to provide guidelines for accurate problem solving and corrective action/preventive action creation.
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput, and achieving customer satisfaction.
Regional Manager, 09/2006 to 05/2011
United Airlines Inc. – AUA, BDA, MBJ, NAS, PUJ, STT, SXM, Caribbean
  • Analyzed and executed key initiatives to provide customers with more seamless travel experience and to empower airport employees to perform work more efficiently.
  • Reduced turnover 40% by enhancing training, motivation and engagement strategies with all employees.
  • Reduced overtime 25% by restructuring schedules without sacrificing quality or service effectiveness.
  • Fostered relationships with airport stakeholders to ensure thorough communication of project progress; managed and provided thought leadership to identify potential issues with implementation.
  • Partnered with Customer Experience to pilot airport care program at seven islands in 2007, enabling airport employees to alleviate customer tension during IRROPs.
  • Managed airport signage refresh across seven islands in alignment with local airport policies and FAA mandate.
  • Swiftly turned around seven islands training of over 100 employees and 7 supervisors to full compliance in one year.
  • Launched four new locations through effective management of property acquisitions, construction and financial planning.
Station Operation Zone Controller, 09/2001 to 09/2006
United Airlines Inc. – LAX And SFO, CA
  • Develop and execute daily operating plan to meet station and company objectives.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Offered expertise on employee and business development plans to enhance implementation and routine oversight.
  • Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
  • Performed 25 weight and balance computation accurately for safe departure.
  • Interface with various organizations to resolve and/or improve operational issues such as delays, cancellations and diversions.
  • Reduced overtime 10% by restructuring schedules to fit daily flight schedules.
  • Increased on-time departure by 90%.
Education
Bachelor of Science: BiologyUniversity of Santo Tomas - Manila, Philippines
Certifications

IOSA Conformance Auditor Training

PROS Aviation Auditor Training

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Resume Overview

Companies Worked For:

  • United Airlines Inc.

School Attended

  • University of Santo Tomas

Job Titles Held:

  • Regional Manager Quality Control Audit
  • Regional Manager
  • Station Operation Zone Controller

Degrees

  • Bachelor of Science : Biology

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