regional manager health information management resume example with 18+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Results-oriented, experienced H.I.M. Manager with over 15 years of experience of developing and motivating high-performance teams. A demonstrated history of working in the hospital & health care industry in a EMR environment. Seeking a management position to utilize my expertise in boosting productivity and performance in an organization.

Education and Certification
Expected in 04/2023 to to
Certified Registered Health Information Technician - (RHIT) In Progress,
Expected in 03/2023 to to
: Health Information Management
Bryan University - Tempe, AZ
Expected in 11/2022 to to
Certificate Medical Billing:
Bryan University - Tempe, AZ
Expected in 11/2022 to to
Certificate Medical Coding:
Bryan University - Tempe, AZ
Professional Experience
09/2021 to Current
Regional Manager, Health Information Management Baptist Health (FLO/HAR/LAG/LOU) City, STATE,
  • Manage staff (onsite and remote) and HIM Operations for five (5) locations across 2 states
  • Develop and implement multiple systemized workflows for chart analysis, prep/scanning of medical records, provider suspension processes
  • Chair and participate in multiple committees for each facility (Forms Committees, Quality Committees, Medical Care Committees, et al.)
  • Prepare and present to multiple leadership teams in all facilities
  • Author policies, procedures, annual employee development review
  • Improve Employee Satisfaction Survey scores in multiple areas (Sense of belonging, Value, Growth opportunities, Opinions count, Initiative, Appreciation)
  • Cultivate and maintain solid partner relationships to drive mutually beneficial collaboration and bottom-line profits
  • Hire talented, trainable team members and drove new business strategies to grow revenues
01/2015 to 09/2021
Facility Manager, Health Information Management Floyd Memorial Hospital/Baptist Health Floyd City, STATE,
  • Managed and directed HIM staff by handling assignment delegation and timely completion; payroll, hiring, staff development, budget planning, Document Imaging, Record Analysis, release of Information, Physician Record Completion, Coding, Clinical Documentation Improvement
  • HIPAA Privacy Officer; investigate and resolve HIPAA breaches
  • Authored policies, job descriptions, annual appraisal evaluations, training manual
  • Designed new Forms Committee platform
  • Chaired and served on multiple committees (HIM Committee, Medical Care Committee, Quality Committee, Forms Committee, et. al)
  • Led implementations of EHR system upgrades
  • Collaborated with Information Technology Department; established bi-weekly committee for HIM/IT to address workflow opportunities
  • Conducted ongoing audits relevant to record completion, data integrity, compliance, CDI financial impact, and Coding Unbilled reports
  • Recommended revisions to Disaster Recovery strategy based on risk analysis assessment
  • Awarded responsibility of managing another Baptist Health facility, Eastpoint Surgery Center (ASC) and all HIM Operations for that location (Mar 2021)
04/2013 to 01/2015
Systems Analyst II - Information Technology Dept. Catholic Health Initiatives/University Of Louisville Hospital City, STATE,
  • Provided IT system support for multiple EMR feeder systems including electronic medical record system, transcription, radiology, pharmacy retail software, and HR payroll system
  • Assisted with design of EMR system including document tree and end user workflows
  • Established security access criteria for end-users to meet HIPAA Privacy Rule (Administrative, Technical, and Physical Safeguards)
  • Conducted system audits relative to access/breach investigations
  • Resolved end user system issues
  • Developed and implemented contingency plans for schedule and non-scheduled system downtime
  • Customized communication strategies for system maintenance and supported users pre, intra, and post implementation
  • Collaborated with colleagues, clinical and non-clinical teams to enhance system use and work flows
  • Authored training materials for new processes/projects
  • Researched and defined the project scope, resources required for implementation of Meaningful Use Stages 1 and 2, Secure Direct Messaging
04/2004 to 04/2013
Manager, Health Information Management Department University Of Louisville Hospital, Brown Cancer Center City, STATE,
  • Managed and developed 36 HIM Operations employees; responsible for performance of third-party document imaging vendor staff and performance
  • Improved employee satisfaction survey scores by 3 mean points
  • Directed projects to design and implement two electronic health record systems (Quantim Quadramed and Siemens Soarian) including security access/security roles development; Began work as Project Lead for conversion to Cerner EHR system
  • Monitored, audited, and investigated access breaches or system security events
  • Liaised with hospital leadership and medical staff to enhance daily workflows
  • Nominated to train as "mock" Joint Commission Surveyor - 2 year appointment
  • Chaired Revenue Audit Commission (RAC) Committee - led a team of 51 members to develop and implement audit request processes
  • Certified Non-Violent Crisis Prevention (NVCP) instructor - 10 years
  • Authored policies, procedures, training documentation
  • Contributed as an engaged member of multiple hospital committees
  • Participated in Studer Group Leadership and Development training - 3 years
Core Technology and Business Management Skills
  • Medical Record Policies and Procedures
  • EPIC
  • Patient Privacy and HIPAA Guidelines
  • Microsoft Office suite
  • Regulatory Compliance
  • ICD-10
  • EHR
  • Strong Leadership
  • Health Information Exchange (HIE)

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Resume Overview

School Attended

  • Certified Registered Health Information Technician
  • Bryan University
  • Bryan University
  • Bryan University

Job Titles Held:

  • Regional Manager, Health Information Management
  • Facility Manager, Health Information Management
  • Systems Analyst II - Information Technology Dept.
  • Manager, Health Information Management Department


  • Certificate Medical Billing
  • Certificate Medical Coding

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