Regional Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Forward-thinking Regional Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage 4 years of progressive Team Management experience to positively impact business operations. Accomplished District Manager experienced in directing sales, staffing and operations for multiple stores and large staffs. Exceptional leader of growth initiatives and new concepts for promotions, product launches and sales initiatives.

  • Marketing campaigns
  • Staff recruiting
  • Interdepartmental Coordinating
  • Sales Development
  • Operational Oversight
  • Staff Management
  • Systems and software programs
  • E-commerce software knowledge
  • Digital Marketing
  • Trained in Social Media Management
  • Leadership skills
  • Project Management
  • Zendesk CRM
  • Recreation basketball Coach
Work History
08/2018 to 04/2021
Regional Manager Churchill Downs Inc. Lexington, KY,
  • Led targeted training programs to educate staff on product benefits and service capabilities using E-commerce.
  • Held weekly meetings with Customer Success Team members to identify techniques to overcome sales obstacles.
  • Boosted brand growth by devising strategic network and marketing tactics.
  • Managed personnel issues and implemented corrective actions.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Digital Marketing using Facebook, Instagram, and Twitter. Great with Hootsuite for using multiple channels.
  • Staffed and trained 15 employees for various S.O.P.s and departments.
02/2017 to 07/2018
District Manager Cke Restaurants Liberty, SC,
  • Improved operational standards, personnel moves, and merchandising strategies.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Modeled best practices for sales and customer service.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Hired and led 10 managers and supervisors for Light Wireless Communications Inc. organization.
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Built positive and productive relationships with store and field leadership.
  • Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
12/2015 to 02/2017
Service Advisor Fenton Family Dealerships Keene, NH,
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Promoted available products and services to customers during service, account management and order calls.
  • Promptly responded to inquiries and requests from prospective customers.
  • Conferred with 10-20 customers per day about concerns with products or services to resolve problems and drive sales.
  • Promptly and accurately answered customer questions, suggested effective solutions and resolved issues to increase overall C.S.I. of dealership.
  • Recommended routine maintenance services and performance enhancements to customers, thoroughly explaining details.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Expected in 06/1991
High School Diploma:
Kearny Watts High School - San Diego, CA,
  • Helped online company grow by recruiting top talent and managing brand image to exceed plan performance. Profit grew from $1 million in sales from 2019 to $7.6 million in 2020.Helped grow our Prepaid Cricket Wireless stores from 10 to 21 stores in Southern California.
  • Helped grow our Prepaid Cricket Wireless stores from 10 to 21 stores in Southern California.
  • As a Pastor founded and established a church in Imperial Beach, CA
  • Missionary in Thailand for 5 years, established indigenous work

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Resume Strength

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Resume Overview

School Attended
  • Kearny Watts High School
Job Titles Held:
  • Regional Manager
  • District Manager
  • Service Advisor
  • High School Diploma