Managerial position in an environment where I can grow personally and professionally while applying my skills and experiences to achieve organizational goals. Skilled in learning new concepts quickly, working well under pressure, and communicating new ideas clearly and effectively. Effective critical thinking skills due to my work experience and completion of graduate-level courses Work well with others; actively engaged in assisting and training as well as learning from others.
Management: Took over office management experiencing a financial loss of 5 - 10% per month and within 5 months presented 20% profit consistently by adding operational processes, improving customer service techniques, and improved productivity by training employees on administrative tasks and assigning each multiple tasks in different areas of dental administration
Project Management: requested and reviewed construction bids to build new dental office, managed the delivery of construction tasks, coordinating marketing art work for branding purposes, scheduled soft opening and grand opening of new dental office
Locating Human Resources: interviewed, hired, and training all staff for new dental office and existing dental office purchased from another owner
Orthodent Management owns all offices of my previous employment including LOL Dental and Safari Dental. The regional management enroll allowed me to continue my oversight of my previous office while accepting new offices under my direction. Responsible for oversight of four dental offices to ensure: productivity goals are met, team members are allocated efficiently, and office-wide issues are addressed timely and effectively. Reviewed all Profit-and-Loss statement for each offices to address rising cost and/or identify alternatives to minimize cost to ensure profitability. Develop training materials for new processes and delivered training to each office and follow-up during implementation. Processed payroll for employees for eight offices and 17 independent contractors with across the company.
Created and implementing office processes and policies to maintain employee knowledge and understanding. Coordinated the introduction of new dental service by developing phases of implementation.
Managed team of 12 team members. Accountable for all dental administrative tasks including overall customer satisfaction. Improved profitability by 25% in five months.
Reviewed all construction bids for remodel of existing business building for opening of new dental office. Responsible for oversight of all construction tasks. Coordinated all marketing material and delivery to all markets for soft opening and grand opening of new dental office.
Created and implementing office processes and policies to maintain employee knowledge and understanding. Coordinated the introduction of new dental service by developing phases of implementation. Managed team of 5 team members. Accountable for all dental administrative tasks including overall customer satisfaction. Reached profitability in six months after inception of the office. Research states eight months to one year is average time frame for profitability to be achieved.
GPA: 3.45, Graduated Cum Laude.
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