Detail-oriented Program Manager exhibiting excellent communication, problem solving and strategic planning skills. Passionate about helping others.
Exceptional interpersonal skills
Exemplary people management skills
Exceptional communication skills
Compassionate and active listener
Alpha Kappa Alpha Sorority, IncorporatedJuly 2010 to CurrentRegional Information Officer
Coordinating all communications regarding the organization and region, assisting Regional Director with internal and external information, resource for chapters information and communications and conducting workshops on social networking, communications and branding.
MetLife InsuranceJuly 2007 to March 2010Implementation Specialist
Plan building group medical, life, disability, dental, and supplemental life insurance for companies with employees ranging from 10 - 1000.
July 2006 to July 2008Regional Cluster Coordinator
Alpha Kappa Alpha Sorority, Incorporated, Mid-western Region Responsibilities: Coordinate all programmatic activities for Kansas and Iowa, assist the Regional Director in Regional duties, plan and execute cluster and regional meetings annually and work with chapter within the region on different projects as it relates to the region and international implementation.
January 2006 to November 2012Contractual Claims and Research Analyst
Insurance Overload Staffing Responsibilities: Contractual assignments with various companies within the Insurance Industry.
September 2003 to June 2005Underwriter
Underwriting medical, dental, vision, prescription drug, life and weekly indemnity plans for group sizes 10-100 employees.
Conducting medical interviews, rating and preparing plan documents for groups written and sold.
Providing customer service for prospective clients, agents, brokers and inside sales/marketing staff.
July 2002 to July 2006
Representative National Program Committee Alpha Kappa Alpha Sorority, Incorporated.
Responsibilities: Represent the Mid Western Region consisting of eight (8) states; to coordinate programmatic activities on behalf of the region.
Created and wrote resource/training manual, developed a variety of programs from concept to implementation by the membership of the organization.
Coordinated the SIDS (Sudden Infant Death Syndrome) Summit for Alpha Kappa Alpha, The National Women of the NAACP and the National Coalition of 100 Black Women in Detroit, Michigan.
Developed and fostered relationships between Alpha Kappa Alpha and the U.S.
Department of Transportation as it related to the National Buckle Up America Campaign across the United States as well as write grant proposal for additional funds, administer budget and report on a quarterly basis to the Dept.
of Transportation regarding activities and expenditures.
Developed and fostered relationships with the U.S.
Department of Education, Points of Light Foundation, and Corporation for Community and National Service.
Kansas City Life Insurance CompanyFebruary 1997 to July 2003Sr. Medical Claims Analyst
Medical and dental claims adjudication using RIMS for small to large claims experience, coordination of benefits with other insurance carriers including Medicare and Medicaid.
Assisted supervisor with daily unit tasks, workflow and special assignments from management.
Provided exceptional customer service to the clients of the contracts handled.
Dates School Degree Location
University of Missouri5/1981Bachelor's: EducationMO., ColumbiaEducation
Webster University12/2012Masters: Health AdministrationKansas City, MO.Health Administration
5/2014Masters: Management and LeadershipManagement and Leadership
HONORS, AWARDS, ACHIEVEMENTS, AND RECOGNITIONS
*Monetary Awards for Exceptional Customer Service - Cigna (Regional and National)
*Outstanding Community Service Awards - Alpha Kappa Alpha Sorority, Incorporated and Points of Light Foundation
*Recognition - Corporation for National and Community Service, National Institutes of Health, Points of Light Foundation, Metropolitan Leadership Institute Foundation, Inc., Woodlands at the Citadel Board Membership, The National Women of the NAACP, Coalition of 100 Black women, U.S. Department of Education, and U.S. Department of Transportation
Experienced Professional Leader: in both private and non-profit sectors with acquired skills, talents, and education that will contribute to an organization's mission and vision for success. Masters degree in Health Administration with course work in Healthcare, Finance, Management, Human Resources, Group Development and Training, Healthcare Policy Making, Law, and Research. Currently pursuing a sequential Masters degree in Management and Leadership.