I am a service driven individual with vast retail management experience that has allowed me to advance my career to multi unit management. I have excellent communication skills that have allowed me to recruit, train, and promote managers to further grow the company.
*Responsible for all aspects of Human Resources including but limited to recruiting, hiring, employee relations, and training for a region of over 60 stores and over 1,800 employees.
*Reduced cost per hire to below company average for 8 consecutive years.
*Increased morale and retention through training and appreciation programs.
*Trained all levels of management on Interviewing, Performance Management, Harassment, Diversity, Dynamic Employee Relations and Discipline & Counseling.
*Added $750,000 to bottom line profits by accurate and timely responses to unemployment claims in 2012.
*Responsible for all aspects of the business for 9 stores with volume totaling over 85 million dollars in sales.
*Hired, trained and promoted over 50 managers.
*Successfully opened, staffed, ordered, and merchandised 10 stores.
*Increased sales and profitability through customer service, buying initiatives, payroll analysis, and operational compliance.
*Increased sales through product training, merchandising, and outstanding customer service.
*Responsible for all aspects of the business totaling over 17 million dollars in sales.
*Effectively ordered merchandise to increased sales and profitability.
*Trained all new store management for the district on customer service expectations, merchandising, and all operational procedures.
*Generated increase in sales through exceptional customer service and client building. Including a year to date increase of 44.5%.
*Obtained personal sales award every year.
*Promoted to a higher volume store 4 times and reduced shrink in every store.
*Promoted 8 Assistant Managers to Store Manager.
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