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REGIONAL DIRECTOR OF OPERATIONS Resume Example

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REGIONAL DIRECTOR OF OPERATIONS
Summary
Skills
  • Approach
  • Budget development
  • Change management
  • Excellent communication
  • Continuous improvement
  • Client
  • Decision making
  • Driving
  • Financial
  • Focus
  • Hiring
  • Layout
  • Leadership
  • Director
  • Negotiating
  • Performance reviews
  • Personnel
  • Presenting
  • Presentations
  • Process improvement
  • Processes
  • Progress
  • Project management
  • Proposals
  • Quality
  • Reporting
  • Retail
  • Safety
Experience
REGIONAL DIRECTOR OF OPERATIONS|Valet Living - Woodstock , GA|10/2015 - Current
  • Lead a team of 14 Directors and 37 managers in acute care and long term care settings, including a top healthcare system, with over $51M in managed volume and retail revenues in excess of $12M annually employing an adaptive leadership style.
  • Participate in operational surveys for potential new business utilizing methodology and pro forma templates along with presenting full reviews and recommendations for Compass senior leadership approval and participating in executive level presentations.
  • Achieved YoY double digit percentage bottom-line improvement through:.
  • Organic revenue growth.
  • Cost containment across all expense buckets.
  • Acquiring new business to current portfolio.
  • Strategically developed systemized processes and customized continuous improvement plans focused on change management, efficiency, and consistency in order to achieve aggressive quality goals within a top healthcare system while ensuring excellent communication and sharing system-wide best practices among foodservices leadership team.
  • Participated in multiple $1M+ healthcare retail renovations with engagement and decision making regarding design, layout and equipment selection along with project management responsibilities.
  • Led multiple transitions for new business using a methodical approach, customized for each individual facility, with a focus on:.
  • Ensuring patient safety.
  • Stabilizing new program installations.
  • The hiring, training, and ongoing development of new management teams and frontline personnel.
  • Enhancing quality and customer experience.
  • Process improvement.
  • Effective communication.
  • Employee recognition.
  • Daily interface with corporate/executive level leadership with monthly performance reviews, cost savings proposals and quarterly business reviews while building strong business relationships and negotiating various client proposals.
  • Proficient in budget development with ability to provide detailed analysis of all revenue and expense buckets, presenting financial results monthly to Morrison senior/corporate leadership.
SENIOR DIRECTOR OF FOODSERVICE|Morrison Healthcare - City , STATE|08/2012 - 09/2015
  • Led a strong team of 103 hourly team members and 7 managers with managed volume in excess of $8M and venues while assisting with region support and providing training to newly hired Foodservice Director's within the Sentara system.
  • Led a management team of 21 to transition a newly acquired Sentara account, successfully stabilizing services while tracking and controlling opening costs and regularly reporting progress to senior leadership.
  • Achieved bottom line growth of 22% in first year along with a 3% labor reduction through attrition by maximizing account efficiencies and driving company goals.
  • Improved employee engagement scores by 8.7 points through process improvement along with improved communication and training.
  • Developed metrics and processes used across hospital system to measure contract performance and improve upon systemization.
SENIOR DIRECTOR OF FOODSERVICE|Morrison Healthcare - City , STATE|08/2010 - 08/2012
  • Led a team of 54 hourly team members and 4 members of management with a managed volume in excess of $4M.
  • Increased average Patient Satisfaction scores by more than 6% and employee engagement score by 7%.
  • Achieved bottom line growth of 200% over 2 year tenure while reducing food cost by 4.7% and labor cost by 2.7%.
DIRECTOR OF FOODSERVICE|Morrison Healthcare - City , STATE|09/2005 - 08/2010
  • Led a team of 18 hourly team members and 2 members of management with a managed volume in excess of $1.5M.
  • Achieved revenue growth of nearly 30% in addition to bottom line growth of 889% in 5 year tenure while increasing retail revenues by 36.6% and reducing cost of goods by 3.8%.
  • Consistently achieved patient scores at 6% above hospital system average, maintaining the 90th percentile and above.
  • Led Food & Nutrition department through hospital move, developing new processes and procedures, kitchen/café design and layout, menu expansion, training and orientation, equipment and small wares needs, transition planning and development of priorities timeline.
Education and Training
Johnson & Wales University|City, State|2003Bachelor of Science: Food Service ManagementCum Laude
Manchester Community-Technical College|City, State|2002Associate of Science: Food & Bev. ManagementMagna Cum Laude, GPA: 3.62
2000Associate of Science: Food Service Management
Certified Dietary Manager, Certified Food Protection Professional Certified Food Safety Manager Serve Safe Certified ADAPT Multi-Unit Management Program
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Resume Overview

School Attended

  • Johnson & Wales University
  • Manchester Community-Technical College

Job Titles Held:

  • REGIONAL DIRECTOR OF OPERATIONS
  • SENIOR DIRECTOR OF FOODSERVICE
  • DIRECTOR OF FOODSERVICE

Degrees

  • Bachelor of Science : Food Service Management
    Associate of Science : Food & Bev. Management
    Associate of Science : Food Service Management
    Certified Dietary Manager, Certified Food Protection Professional Certified Food Safety Manager Serve Safe Certified ADAPT Multi-Unit Management Program

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