Skilled Operations Manager talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty.
Accountable for Ohio/Kentucky Region including overall customer satisfaction and sales.
Strengthened company's business by leading implementation of marketing with other vendors.
Increased profits by 35% in one year through restructure of business line.
Served as the single point of contact for project scheduling and changes.
Continually monitored restaurants and took appropriate action to ensure food quality and service standards were consistently met.
Developed, implemented and monitored programs to maximize customer satisfaction.
Initiated program that standardized employee training and led to increase in customer satisfaction by 25%.
Advised managers on organizational policy matters and recommend needed changes.
Identified inefficiencies and made recommendations for process improvements.
Minor in Public Relations.
Coursework in Business, Communications and Advertising.
Student government representative.
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