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Regional Contract Account Manager Resume Example

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REGIONAL CONTRACT ACCOUNT MANAGER
Summary
Regional Contract Account Manager with 23 years of leadership experience in the sales and service industry.  Organized, disciplined and detail-oriented, I am proficient at building and maintaining professional relationships.  My greatest strengths are hard work and personal accountability.  
Highlights
  • Strategic account development
  • Growth of new business
  • Exceptional customer service skills
  • Recruitment and training
  • Strong communicator 
  • Skilled multi-tasker
  • Team leadership
  • Inventory coordination
  • Decision-making ability
  • Critical thinking skills
Accomplishments
Achieved multiple contract renewals. 
Manage a portfolio of 13 accounts totaling $31M in sales. 
Recipient of Employee of the Year Award in 2012 (R G Brewton).
Recipient of Store Manager of the Year Award in 2005 (Game Crazy).
Recepient of several Employee of the Month Awards (Wal Mart).
Experience
R G Brewton IncLawrence, PARegional Contract Account Manager12/2013 to Current
  • Developed and expanded existing customer sales by $8M in 2 years. 
  • Established 4 new customer accounts in 2.5 years.
  • Worked closely with company executives to achieve 8 contract renewals in 2.5 years.
  • Responsible for all account activities.
  • Manage, train and motivate 22 direct reports.
  • Developed and executed annual sales plans and strategies for Central & Western PA territories.
  • Deliver exceptional account service to strengthen customer loyalty.
R G Brewton IncLawrence, PARegional Manager08/2012 to 12/2013
  • Promoted from Account Manager to Regional Manager in 2012. 
  • Worked closely with company executives to identify new business opportunities, securing 3 new accounts
  • Developed and expanded regional sales by $2.6M in 1.5 years.
  • Supervised 6 account managers.
  • Build and maintain supplier relationships through interaction and opportunities.
  • Collaborate with other account managers to prepare and deliver performance updates and annual business reviews.
R G Brewton IncLawrence, PAAccount Manager04/2008 to 08/2012
  • Promoted from Account Support Specialist to Account Manager in 2008. 
  • Developed and expanded existing customer sales by $2M in 2 years.
  • Grew customer plant locations from 2 plants to 5 plants in 2 years.
  • Added over 9,000 items to inventory in 2 years. 
  • Achieved over $1M of customer approved cost savings in 4 years.
  • Arranged the training of our customer's engineers on educational products at seminars and special events.
  • Planned, created and delivered annual sales presentation.
  • Address customer questions and concerns regarding products, prices and availability.  
  • Manage inventory to ensure proper cash flow for R G Brewton and our customer.
  • Provide excellent problem solving by execution short and long term resolutions.
R G Brewton IncLawrence, PAAccount Support Speciliast01/2006 to 04/2008
  • Increased purchase totals by recommending additional items.
  • Listened to customer needs and preferences to provide accurate advice.
  • Developed audits to ensure accurancy of transactions, inventory levels and invoices.
  • Responsible for equipment troubleshooting to ensure that our customers are able to receive their product at the time it is needed.
  • Established access controls for inventory to reduce consumption of product.
  • Documented cost savings to ensure accurate data reporting to our customer.
  • Improved the item detail information to reduce issue by errors and assist the client in finding their product faster.
  • Improved efficiency for the flow of inventory between the Distribution Center and the accounts.
  • Performed daily tasks such as stocking machines, transferring product, sourcing, refilling free issue stations, regrind collection and regrind management.
Game CrazyHanover, PAStore Manager09/2004 to 01/2006
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Opened a new store location and assisted in recruiting and training new staff.
  • Stocked and restocked inventory when shipments were received.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Determined staff promotions and demotions, and terminated employees when necessary.
  • Completed weekly schedules according to payroll policies.
  • Trained all new managers on store procedures and policies.
  • Worked closely with the district manager to formulate and build the store brand.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Shared product knowledge with customers while making personal recommendations.
  • Demonstrated that customers come first by serving them with a sense of urgency.
Game StopYork, PAStore Manager04/2002 to 12/2003
EMatchOnlineHanover, PAPresident / Owner04/2001 to 09/2004
Wal MartYork, PAAssistant Manager08/1992 to 03/2001
Education
HVACYork Technical Institute, York, PA, USA
Secondary EducationYork College, York, PA, USA
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Resume Overview

Companies Worked For:

  • R G Brewton Inc
  • Game Crazy
  • Game Stop
  • EMatchOnline
  • Wal Mart

School Attended

  • York Technical Institute
  • York College

Job Titles Held:

  • Regional Contract Account Manager
  • Regional Manager
  • Account Manager
  • Account Support Speciliast
  • Store Manager
  • President / Owner
  • Assistant Manager

Degrees

  • HVAC
    Secondary Education

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