Regional Contract Account Manager Resume Example
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REGIONAL CONTRACT ACCOUNT MANAGER
Summary
Regional Contract Account Manager with 23 years of leadership experience in the sales and service industry. Organized, disciplined and detail-oriented, I am proficient at building and maintaining professional relationships. My greatest strengths are hard work and personal accountability.
Highlights
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Accomplishments
Achieved multiple contract renewals.
Manage a portfolio of 13 accounts totaling $31M in sales.
Recipient of Employee of the Year Award in 2012 (R G Brewton).
Recipient of Store Manager of the Year Award in 2005 (Game Crazy).
Recepient of several Employee of the Month Awards (Wal Mart).
Experience
Company NameCity, StateRegional Contract Account Manager12/2013 to Current
- Developed and expanded existing customer sales by $8M in 2 years.
- Established 4 new customer accounts in 2.5 years.
- Worked closely with company executives to achieve 8 contract renewals in 2.5 years.
- Responsible for all account activities.
- Manage, train and motivate 22 direct reports.
- Developed and executed annual sales plans and strategies for Central & Western PA territories.
- Deliver exceptional account service to strengthen customer loyalty.
Company NameCity, StateRegional Manager08/2012 to 12/2013
- Promoted from Account Manager to Regional Manager in 2012.
- Worked closely with company executives to identify new business opportunities, securing 3 new accounts
- Developed and expanded regional sales by $2.6M in 1.5 years.
- Supervised 6 account managers.
- Build and maintain supplier relationships through interaction and opportunities.
- Collaborate with other account managers to prepare and deliver performance updates and annual business reviews.
Company NameCity, StateAccount Manager04/2008 to 08/2012
- Promoted from Account Support Specialist to Account Manager in 2008.
- Developed and expanded existing customer sales by $2M in 2 years.
- Grew customer plant locations from 2 plants to 5 plants in 2 years.
- Added over 9,000 items to inventory in 2 years.
- Achieved over $1M of customer approved cost savings in 4 years.
- Arranged the training of our customer's engineers on educational products at seminars and special events.
- Planned, created and delivered annual sales presentation.
- Address customer questions and concerns regarding products, prices and availability.
- Manage inventory to ensure proper cash flow for R G Brewton and our customer.
- Provide excellent problem solving by execution short and long term resolutions.
Company NameCity, StateAccount Support Speciliast01/2006 to 04/2008
- Increased purchase totals by recommending additional items.
- Listened to customer needs and preferences to provide accurate advice.
- Developed audits to ensure accurancy of transactions, inventory levels and invoices.
- Responsible for equipment troubleshooting to ensure that our customers are able to receive their product at the time it is needed.
- Established access controls for inventory to reduce consumption of product.
- Documented cost savings to ensure accurate data reporting to our customer.
- Improved the item detail information to reduce issue by errors and assist the client in finding their product faster.
- Improved efficiency for the flow of inventory between the Distribution Center and the accounts.
- Performed daily tasks such as stocking machines, transferring product, sourcing, refilling free issue stations, regrind collection and regrind management.
Company NameCity, StateStore Manager09/2004 to 01/2006
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
- Opened a new store location and assisted in recruiting and training new staff.
- Stocked and restocked inventory when shipments were received.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Determined staff promotions and demotions, and terminated employees when necessary.
- Completed weekly schedules according to payroll policies.
- Trained all new managers on store procedures and policies.
- Worked closely with the district manager to formulate and build the store brand.
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
- Shared product knowledge with customers while making personal recommendations.
- Demonstrated that customers come first by serving them with a sense of urgency.
Company NameCity, StateStore Manager04/2002 to 12/2003
Company NameCity, StatePresident / Owner04/2001 to 09/2004
Company NameCity, StateAssistant Manager08/1992 to 03/2001
Education
HVACYork Technical Institute, City, State, USA
Secondary EducationYork College, City, State, USA
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Resume Overview
School Attended
- York Technical Institute
- York College
Job Titles Held:
- Regional Contract Account Manager
- Regional Manager
- Account Manager
- Account Support Speciliast
- Store Manager
- President / Owner
- Assistant Manager
Degrees
- HVAC
Secondary Education
