Regional Contract Account Manager with 23 years of leadership experience in the sales and service industry. Organized, disciplined and detail-oriented, I am proficient at building and maintaining professional relationships. My greatest strengths are hard work and personal accountability.
Strategic account development
Growth of new business
Exceptional customer service skills
Recruitment and training
Critical thinking skills
Achieved multiple contract renewals.
Manage a portfolio of 13 accounts totaling $31M in sales.
Recipient of Employee of the Year Award in 2012 (R G Brewton).
Recipient of Store Manager of the Year Award in 2005 (Game Crazy).
Recepient of several Employee of the Month Awards (Wal Mart).
R G Brewton IncLawrence, PARegional Contract Account Manager12/2013 to Current
Developed and expanded existing customer sales by $8M in 2 years.
Established 4 new customer accounts in 2.5 years.
Worked closely with company executives to achieve 8 contract renewals in 2.5 years.
Responsible for all account activities.
Manage, train and motivate 22 direct reports.
Developed and executed annual sales plans and strategies for Central & Western PA territories.
Deliver exceptional account service to strengthen customer loyalty.
R G Brewton IncLawrence, PARegional Manager08/2012 to 12/2013
Promoted from Account Manager to Regional Manager in 2012.
Worked closely with company executives to identify new business opportunities, securing 3 new accounts
Developed and expanded regional sales by $2.6M in 1.5 years.
Supervised 6 account managers.
Build and maintain supplier relationships through interaction and opportunities.
Collaborate with other account managers to prepare and deliver performance updates and annual business reviews.
R G Brewton IncLawrence, PAAccount Manager04/2008 to 08/2012
Promoted from Account Support Specialist to Account Manager in 2008.
Developed and expanded existing customer sales by $2M in 2 years.
Grew customer plant locations from 2 plants to 5 plants in 2 years.
Added over 9,000 items to inventory in 2 years.
Achieved over $1M of customer approved cost savings in 4 years.
Arranged the training of our customer's engineers on educational products at seminars and special events.
Planned, created and delivered annual sales presentation.
Address customer questions and concerns regarding products, prices and availability.
Manage inventory to ensure proper cash flow for R G Brewton and our customer.
Provide excellent problem solving by execution short and long term resolutions.
R G Brewton IncLawrence, PAAccount Support Speciliast01/2006 to 04/2008
Increased purchase totals by recommending additional items.
Listened to customer needs and preferences to provide accurate advice.
Developed audits to ensure accurancy of transactions, inventory levels and invoices.
Responsible for equipment troubleshooting to ensure that our customers are able to receive their product at the time it is needed.
Established access controls for inventory to reduce consumption of product.
Documented cost savings to ensure accurate data reporting to our customer.
Improved the item detail information to reduce issue by errors and assist the client in finding their product faster.
Improved efficiency for the flow of inventory between the Distribution Center and the accounts.
Performed daily tasks such as stocking machines, transferring product, sourcing, refilling free issue stations, regrind collection and regrind management.
Game CrazyHanover, PAStore Manager09/2004 to 01/2006
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Opened a new store location and assisted in recruiting and training new staff.
Stocked and restocked inventory when shipments were received.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.
Completed weekly schedules according to payroll policies.
Trained all new managers on store procedures and policies.
Worked closely with the district manager to formulate and build the store brand.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Shared product knowledge with customers while making personal recommendations.
Demonstrated that customers come first by serving them with a sense of urgency.
Game StopYork, PAStore Manager04/2002 to 12/2003
EMatchOnlineHanover, PAPresident / Owner04/2001 to 09/2004
Wal MartYork, PAAssistant Manager08/1992 to 03/2001
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Companies Worked For:
R G Brewton Inc
York Technical Institute
Job Titles Held:
Regional Contract Account Manager
Account Support Speciliast
President / Owner
HVAC Secondary Education
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