As a Leader I was responsible for building effective teams, setting performance direction, holding others accountable for their performance, delegating, motivating, coaching and developing others. Also accountable for driving results and leading through change. Served as backup Call Center Representative as required and answered escalated inquiries from customers. Addressed and resolved issues, problems and concerns with both callers and staff. Served as backup Call Center Representative as required and answered escalated inquiries from customers. Strengthened company's business by leading implementation of new policies and procedures. Trained, coached and mentored staff to ensure smooth adoption of new programs.
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