Focused Account Manager successful in contract negotiation and extensive sales cycles. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.
Complex Problem Solving
Major Account Management
Cross- Cultural Communications
Upsold add-on services to existing customers, generating incremental revenue of $1,200,000.00 per year.
Surpassed Sales Quotas for 3 Consecutive Years.
Wrote, proofed and edited sales proposals and correspondence.
Managed multiple lines of financial and compliance software products to insurance and commercial companies.
Provide training and product demonstrations to current and potential clients.
Resolve escalated conflicts that our clients experience.
Test the software compatibility with 3rd party vendors and address any issues that may arise from the testing.
Worked closely with the product managers to address any issues within development and deliverance of the product.
Manage entire mortgage funding process which included $17,064,000 in loans for 2006.
Provided sales and support for more than 240 loan officers throughout the state of Iowa.
Prioritize and manage workflow using the S.M.A.R.T goal setting methodology.
Partner with operations staff to improve customer satisfaction by reducing turn-around-times and accuracy.
Prospect and qualify new business through cold-calling, onsite visits and product demonstrations.
Manage 7 Account Executives in the Midwest region.
Led sales calls with team members to establish sales and customer retention goals.
Coordinate sales goals for my staff as a team and individually and continuously monitor the progress levels towards our goals.
Perform employee evaluations annually.
Interviewed and hired my direct employees.
Prepared departmental budgets.
Analyze deeds to ensure clean titles.
Prospect new business through leads, cold calls and client referrals.
Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.
Prepared all documentation of the mortgage loan application for underwriting approval.
Provided continuous feedback to clients throughout the qualification process.
Generated loan origination fees exceeding $10,000 per month.
Provided training and supervision for two junior loan officers, helping them earn promotions within 6 months.
Supervised a team of 8 employees, including identifying and hiring new staff.
Managed daily operations including scheduling staff to meet operational needs.
Monitored expenses and revenue by completing a daily inventory for all parts and supplies.
Responsible for promoting and selling services to individual customers and businesses.
Addressed negative customer feedback immediately.
Effectively managed departmental expenses to stay within allocated budget.
Member of the University's Management Club
Graduated with Honors
FISO Certified (First Franklin's Consultative Selling Process).
Attended New York Time's best selling author Jeffrey Gitomer's sales training in 2007.
Attended Bill Sparkman's sales training seminar in 2006.
Motivated self-starter with extensive experience in sales and product management.
Proficient use of Microsoft Office products.
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