referral coordinator resume example with 9+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Adaptable Office Manager with distinguished skills in budgeting, data entry and communications. Offers expert abilities in streamlining offices for improved functionality and productivity. Quick to support visitors and staff with diverse needs.

  • Complex Problem Solving
  • Hiring and Training
  • Teamwork and Collaboration
  • Scheduling and Coordinating
  • Problem Resolution
  • Data Entry
06/2022 to Current Referral Coordinator Bronson Battle Creek | Kalamazoo, MI,
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Managed up to 60 patient referrals daily through multi-line telephone system.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Developed productive working relationships with numerous insurance company representatives.
  • Performed additional office duties, handling patient service inquiries and receiving payments.
  • Answered questions and resolved concerns raised by both patients and specialists.
  • Reviewed data obtained from referring physicians for completeness and accuracy.
  • Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
  • Reviewed demographic, clinical and insurance information before sending to referred specialists.
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
  • Identified and resolved inconsistencies in patient responses by means of appropriate questioning or explanation.
  • Prepared reports to provide responses to specific problems.
  • Collected and analyzed referral data and tallied number of referrals.
  • Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
09/2021 to 06/2022 Office Manager Foundation Capital | New York City, NY,
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Reduced financial discrepancies by accurately managing accounting documentation.
  • Prepared weekly payroll for team of salaried and hourly employees.
  • Received payments from customers via cash, check and credit cards to pay company invoices.
  • Verified and posted account transactions to prepare checks and maintain accounting ledgers.
  • Developed effective scheduling processes to achieve production objectives.
  • Entered data into KInnser software to keep executive calendars updated.
  • Tracked referral request progress and resolved issues to maintain smooth processing.
  • Managed and obtained insurance authorizations for patient referrals from physicians.
  • Contacted patients to confirm or reschedule appointments to minimize no-show appointments.
  • Gathered and verified insurance requirements to meet payer requirements.
01/2019 to 10/2020 Catering Manager Hy-Vee | Clive, IA,
  • Gathered customer requirements and worked with catering team in implementing specifications.
  • Worked with chefs to prepare custom menus, special meals and featured beverages.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Scheduled, organized and led food tastings to facilitate selections and surpass expectations.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Analyzed market trends and competitor deals for attractive proposal preparation.
  • Grew sales of catering services by 10% through strategic marketing and promotions.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Obtained highest rating from county health department year over year.
06/2012 to 11/2018 Cashier Perkins Restaurants | Lee's Summit, MO,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected store products for damage and obtained item replacements for customers.
  • Processed refunds for worn, damaged and broken merchandise.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
Education and Training
Expected in 06/2013 to to High School Diploma | Winfree Academy , Irving, TX, GPA:
Full Professional
Native/ Bilingual

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Resume Overview

School Attended

  • Winfree Academy

Job Titles Held:

  • Referral Coordinator
  • Office Manager
  • Catering Manager
  • Cashier


  • High School Diploma

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