I'M energetic person self-starter with excellent analytic organizational and project management skills, also communicates and collaborates effectively with all levels of personnel by relying on excellent interpersonal skills, outstanding customer service and a solid expertise management.Detail-oriented professional who excels under tight deadlines, while anticipating and averting potential problems by protectively streamlining processes. skilled in developing training modules and conducting training seminars. Reviews resumes and prepares new hire paperwork in a timely manner.
Individual tax returns
Employee coaching Bookkeeping
Payroll administrator Expertise in invoice and payment transactions
Strong in MS Access and Excel MS Office proficiency
Types 75 WPM
Accept rental payments and give immediately to Assistant Community Manager.
Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.
Maintain current resident files.
Maintain and record daily inspections for the community.
Distribute all company or community-issued notices.
Maintain accurate monthly commission records on leases and renewals for bonus purposes.
Assist management team with other various tasks as required.
Consistently implement policies of the community.
Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
Immediately record all telephone and in-person visits on appropriate reports.
Files own guest cards and maintain according to established procedures.
Inspect models and available “market ready”, communicate related service needs to Property Manager.
Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.
Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
Ensure apartment is ready for resident to move-in on agreed date.
Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect's needs.
Secure new resident's signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
Assist in monitoring renewals. Distribute and follow-up on renewal notices.
Monitor advertising effectiveness. Gather information about market competition in the area and file.
Represent the company in a professional manner at all the times.
Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
Maintain open communication with Property Manager and Maintenance Supervisor.
Contribute to cleanliness and curb appeal of the community on continuing basis.
Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.
Business Management Human Resources
accounting management, administrative, Articulate, Attention to detail, Bookkeeping, clerical, coaching, Excellent communication, credit, Critical thinking, client, clients, Customer service, email, event planning, expense reports, fax, Filing, front office, Human-resources, invoice processing, MS Access, Excel, mail, MS Office, office, Payroll, Peachtree, receiving, receptionist, reception, recording, Recruitment, Safety, Scheduling, secretarial, staffing, tax returns, phone, phone etiquette
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