Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Managed call flow with up to 4 calls in queue per minute.
Exceeded corporate target for customer satisfaction for 8 months in a row.
Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Maintained up-to-date records at all times. Ran reports and supplied data to fulfill customer report requirements. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues.
Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames. Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times. Managed portfolio of customer accounts. Assisted account holders with payments, payment plans, worked with Spanish and English clients from both Wisconsin and Colorado.
Maintained customer files in Graebel database, coordinate office moves for multiple customers, prepare quotes and memos, daily follow up with customers and movers.
Sold a broad spectrum of financial products and services including checking, savings, CD's IRA's and other products to improve there banking with the company. Provided Spanish translation for all departments as needed. As well as assisted tellers in all US Banks branches.
Microsoft PowerPoint certification
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