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Recruiter and Customer Service Representative Resume Example

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RECRUITER AND CUSTOMER SERVICE REPRESENTATIVE
Summary
To utilize my skills to help leverage a company and promote growth by building rapport.
Experience
Healthy Paws Pet InsuranceBellevue, WARecruiter and Customer Service Representative10/2015 to Current
  • Reviewed resumes, performed phone screens on potential candidates, reviewed applicant questionnaires, scheduled interviews, reached out to references and sent out disposition emails.
  • Updated pertinent account information - responded to customer's inquiries via email - process policy changes - discuss claims determinations - answer phone calls in with a high call volume - trouble shoot any website issues - deescalate pet parents - discuss the policy in detail
Loyal Companion Animal CareRedmond, WAReceptionist01/2015 to Current
  • Built client relationships - end of day reports - cash management - phone triage - client communication - flexible vet assistant - filling medications - prioritizing tasks - bank deposits - balancing books - scheduling appointment - client check in
Paradise Chevrolet CadillacTemecula, CAReceptionist04/2014 to 08/2014
  • cash management - phone triage - customer service extraordinaire - reviewed billing charges - processed and completed billing for maintenance services.
Rancho Del MarSan Marcos, CAHorseback Riding Instructor and Assistant Trainer06/2010 to 01/2014instructed beginner to advanced - horse maintenance - exercise the horses - prepare the riders for horse shows - schedule lessons - collect payment - lesson program developer - ensured horses health 
Skills
  • Licensed Insurance Producer
  • Intravet (veterinary database)
  • Salesforce
  • Google Sheets
  • Microsoft Word
  • 55 WPM
  • Customer service extraordinaire
  • Self starter
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Resume Overview

Companies Worked For:

  • Healthy Paws Pet Insurance
  • Loyal Companion Animal Care
  • Paradise Chevrolet Cadillac
  • Rancho Del Mar

Job Titles Held:

  • Recruiter and Customer Service Representative
  • Receptionist
  • Horseback Riding Instructor and Assistant Trainer

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