Devoted Business Manager who undertakes complex tasks, meets tight deadlines and delivers superior performance. Possesses practical knowledge of business and management principles. Employs strong leadership and personnel management skills to deliver optimal performance and produce 25% increase in revenues. Operates with a strong sense of urgency and flourishes in a fast-pace setting.
Family & Morale, Welfare & Recreation is a global organization comprised of 33,000 professionals who deliver the highest quality programs and services to Soldiers, Families, Civilians and Retirees, worldwide.
Effectively oversee day-to-day operations as Recreation Specialist and Acting Facility Director, including recreation programming, customer relations, maintenance oversight, safety/risk management and staff performance. Enforce sound marketing, sales and management strategies; execute business programs, promotions and policies; and drive optimal customer satisfaction, associate productivity and profit/loss results.
Managed and administered day-to-day operations as Sports Specialist and Acting Facility Director, with strong emphasis on productive utilization of personnel and resources. Effectively executed inbound and outbound telephone calls involving customer service, sales and client relations. Analytically developed and wrote program evaluations resulting in improved readiness for activities and events. Confidently supervised staff of 12 personnel and 20 volunteers with concentration on strong performance, productivity and development.
86th Support Services provides the largest military community outside the United States with the highest level of support and service through numerous activities, facilities and programs.
Competently assisted Facility Director with planning, development and execution of top-rated customer service program. Produced and executed fifteen weekly programs with a high rate of success and efficiency. Trained and strongly developed a total of 10 staff and volunteers.
Enterprise Rent-A-Car is an internationally recognized brand, well-known for it's award-winning customer service and the entrepreneurial spirit of its employees.
Top performing manager of multiple, high-performing branches. Successfully directed daily operations including financial, human resources, marketing, inventory control and customer relations to generate optimal revenue streams.
Human Sciences Honor Society Member; Dean's List.
|Skills||Experience||Total Years||Last Used|
|Microsoft Office Programs||Expert||13||Present|
|Proprietary Financial Software||Expert||13||Present|
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